Senior Salesforce Administrator

Senior Salesforce AdministratorKenect is seeking a Senior Salesforce Administrator to own and improve the Salesforce platform and the business applications that support our teams. You will partner with Sales, Customer Experience, Customer Support, Marketing, Finance, and Operations to understand business needs, build scalable solutions, and improve everyday workflows. This is a hands-on, high-ownership role that combines system administration, technical problem-solving, and cross-functional project delivery. You will also help the team explore practical uses of AI and automation to reduce manual work and make our systems more effective.What You Will Be DoingDesign, configure, enhance, and maintain Salesforce applications, workflows, automations, reports, dashboards, and integrations that support business needsAdminister and optimize Salesforce CPQ, troubleshoot issues, monitor system health, and perform ongoing maintenance to keep systems reliableOwn technical projects from discovery and requirements gathering through design, testing, deployment, and post-production validationPartner with cross-functional teams to identify technology gaps, improve processes, and deliver solutions that increase productivity and support business goalsSupport and integrate other business applications, including contact center tools, Nooks, ZRA, Claude, and related platformsInvestigate complex system issues, identify root causes, and implement lasting solutions rather than temporary workaroundsDocument technical designs, configurations, changes, and workflows clearly so others can support and build on the workDemonstrate new functionality, gather stakeholder feedback, conduct quality assurance testing, and refine solutions before and after launchTrain and coach end users on business applications and help teams adopt new tools and processesExplore AI-powered workflows, agents, and automation opportunities, including Salesforce MCP integrations and development tools, to accelerate work and reduce repetitive tasksPrioritize competing requests, communicate progress clearly, and drive projects to completion with a strong focus on business impactSkills & Qualifications5+ years of hands-on Salesforce administration experience, including ownership of complex configurations, system improvements, and cross-functional projectsStrong knowledge of Salesforce administration, automation, reporting, dashboards, integrations, and system troubleshootingExperience administering and supporting Salesforce CPQAbility to design scalable solutions, evaluate technical tradeoffs, and deliver high-quality work at a practical paceExperience gathering requirements, translating business problems into technical solutions, and managing projects through implementationClear communication skills with technical and non-technical stakeholders, including business leaders and end usersStrong analytical skills, curiosity, attention to detail, and a proactive approach to problem-solvingComfort working independently, managing priorities, and navigating ambiguity in a fast-moving environmentInterest in applying AI, automation, and emerging technologies to improve business productivitySalesforce Administrator or Advanced Administrator certification preferredExperience with SaaS business applications, contact center platforms, sales enablement tools, or revenue operations systems preferredHands-on experience with Claude Code, Claude Cowork, MCP servers, AI agents, or AI-powered integrations preferredExperience with Salesforce APIs, development tools, and deployment processes preferredOur Company Values We Hope You ShowcaseUnwavering Customer ObsessionSee It, Solve It, Get It DoneBuild, Adapt, WinWhat Kenect Offers!Health, Dental, Vision, Life & Disability InsuranceYour birthday is a paid day offOnsite gymBreakroom full of snacks and drinksConvenient location next to freeway entrance/exitWe believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.