Financial Counselor Regional Oncology Care (Hybrid / Erie, PA Region)

Job Description

Job Description

Financial Counselor – Regional Oncology Care (Hybrid / Erie , PA Region)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with immediate full benefits; not a temporary job )

Location: Erie, PA 16505

Schedule: Monday – Friday, Day Shift (8:00 AM – 4:30 PM; No evenings, weekends, or holidays!)

New Hire Starting Base Pay: $18.99 – $21.27 per hour (Starting pay based on experience, with clear advancement pathways as you build specialized expertise.)

Future Earning Potential: After hire, established employees have the opportunity to earn progressive pay increases up to $28.11 per hour over time through performance, tenure, and continuous learning.

How You'll Make an Impact

• Insurance Verification & Prior Authorizations: Secure verification of insurance benefits and obtain initial/subsequent prior authorizations and referrals required by third-party payers prior to treatment.
• Patient Financial Advocacy & Assistance: Evaluate uninsured, underinsured, and high-cost medication patients for co-pay assistance, foundation grants, drug reimbursement programs, Medical Assistance, and charity care resources.
• Patient Counseling & Liability Review: Meet with oncology patients and families to complete financial counseling, review out-of-pocket liabilities using Summary of Liability forms, and establish manageable payment arrangements.
• Billing & Claims Resolution: Partner with the central billing team and walk-in patients to investigate, resolve open claims, and clarify insurance coverage issues.
• Regional Clinical Support: Maintain seamless financial coordination across regional cancer centers, traveling occasionally to supported sites based on operational needs.

What We’re Looking For – Minimum Job Requirements

• Experience: Minimum 3 years of work experience in a medical office, patient access, financial counseling, or healthcare billing environment is required (prior authorization experience required).
• Education: High school diploma or GED equivalent required.
• Technical Skills: Proficiency with electronic health record (EHR) systems (EPIC experience strongly preferred), word processing, and medical billing databases.
• Industry Knowledge: Working knowledge of medical terminology, third-party payer rules/regulations, prior authorization workflows, credit/collections laws, and HIPAA confidentiality guidelines.
• Soft Skills: Exceptional interpersonal communication, high empathy and patient advocacy orientation, strong problem-solving skills, and the ability to work independently.

What We Offer

• Predictable Work-Life Balance: Monday through Friday day shift schedule with no evenings, weekends, or major holidays.
• Hybrid Flexibility: Post-training work-from-home flexibility paired with local regional clinic support.
• Competitive Compensation & Growth: Starting pay based on experience, with clear advancement pathways across revenue cycle and financial counseling.
• Comprehensive Benefits Package: Top-tier health, dental, and vision insurance starting day one.
• Generous Retirement Match: Retirement savings with up to an 8% employer match contribution.
• Education Investment: Up to $6,000/year in tuition assistance plus tuition discounts at 30+ partner schools.