Operations Manager

Job Description

Job Description

Description:

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

As an Assistant Manager, you'll play a pivotal role in supporting the community at Robert’s RV Resort. Your responsibilities will include learning and performing various key functions such as administrative tasks, marketing initiatives and property maintenance. Crucially, you'll also prioritize guest and resident relations, ensuring a positive atmosphere and delivering Epic Customer Service. By fostering satisfaction among guests and nurturing long-term relationships with residents, you'll contribute to positive word-of-mouth referrals and enhance the overall experience within the resort community.

Performance Objectives

• Ensures customers/residents receive a high level of service consistent with Roberts Epic Customer Service
• Respond promptly and effectively to guest and resident inquiries, addressing concerns as needed
• Collaborate with the Resort Manager and marketing department to boost reservations, increase occupancy, and enhance the Robert’s Resorts brand
• Oversee major functions of the resort, including handling and resolving guest and resident concerns promptly and effectively
• Assist in staffing and scheduling of resort staff, ensuring adequate coverage and adherence to operational procedures
• Serve as primary leader in the absence of the General Manager, providing guidance and direction to resort staff as needed
• Work closely with the General Manager and Vice President of Operations to address operational issues and ensure guest satisfaction
• Enforce resort rules and standards, maintaining a positive and orderly environment for guests and residents
• Manage financial aspects of the resort, including sending statements, posting rents, handling delinquent accounts, and monitoring operating budgets
• Communicate regularly with resort guests through Rent Manager via email and text communications
• Taking reservations, sending reservation confirmations
• Assist in monitoring monthly operating budgets and prepare explanations for P&L variances
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assists General Manager and Vice President of Operations with preparation of annual operating budget as needed
• Markets Park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
• Provides data to assist in capital expenditure and expansion budget needs General Manager and/or Vice President of Operation

Key Competencies

1. Financial acumen: Proficiency in budget management and strategic financial planning to keep monthly lot delinquency below 5%, implementing effective strategies to minimize arrears and maximize revenue collection.
2. Demonstrated Leadership Abilities: Capable of effectively leading teams and inspiring others to achieve goals
3. Excellent Verbal and Written Communication Skills: Proficient in communicating ideas clearly and effectively in both verbal and written forms
4. Strong Organizational and Negotiation Skills: Skilled in organizing tasks efficiently and negotiating favorable outcomes
5. Knowledge of Basic Accounting Principles: Familiarity with fundamental accounting concepts and practices
6. Ability to Thrive in a Fast-paced Environment: Able to perform well and remain composed in high-pressure situations
7. Thorough Knowledge of Federal, State, and Local Laws Pertaining to Fair Housing and Employment Law: Comprehensive understanding of legal regulations related to fair housing and employment
8. Basic Computer Proficiency: Proficient in using email, internet, and Microsoft Office Suite; experience with Rent Manager, Reserve America, and/or RMS is advantageous
9. Flexibility to Respond to Resort Needs During Non-business Hours: Willingness to address resort needs outside of regular business hours as required

Education & Experience

• High School Diploma or GED required
• Minimum of 1-year experience in the property/resort management industry preferred
• Experience in customer service roles or hospitality industry is beneficial
• Familiarity with resort operations and regulations is a plus
• Proficient in basic computer programs including MS Office-Word, Excel and Outlook
• Valid Driver’s License

Physical Requirements

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 30 pounds.

Benefits and Perks

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

Commitment to Diversity

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.