IT Assistant

The IT Assistant provides day-to-day technology support to employees while also assisting the accounting department with routine administrative and financial tasks as needed. This is a hands-on role for a junior-to-mid-level professional with experience or interest in IT support, help desk operations, computer systems, or office technology. The ideal candidate is organized, service-oriented, technically curious, and willing to learn basic accounting and bookkeeping processes. The position works closely with the Senior IT Manager to support approximately 80 employees with Microsoft 365, computers, user accounts, printers, office technology, equipment tracking, and routine troubleshooting. The role will also assist the Senior Accountant with data entry, records maintenance, invoice processing, reconciliations, reporting, and other accounting support tasks. Prior accounting experience is helpful but not required. Training can be provided for routine accounting processes. Primary IT Support Responsibilities Assist the IT department with day-to-day employee technology needs, including: Provide first-level employee help desk supportSet up and configure computers, printers, phones, and other office technologyAssist with new employee technology setup and user accountsSupport employees with password, login, and access issuesProvide basic support for Microsoft 365 and office applicationsTroubleshoot common hardware, software, printer, and connectivity problemsPrepare and maintain computers and equipment for employee useMaintain IT equipment, inventory, and assignment recordsDocument common IT procedures and troubleshooting stepsAssist with conference room and office technologyCoordinate with outside technology vendors when necessaryEscalate more complex technical issues to the Senior IT ManagerAssist with other IT projects and technology initiatives as needed Accounting Support Responsibilities Assist the accounting department with routine tasks as needed, including: Enter data into accounting and ERP systemsAssist with processing vendor invoices and expense reportsSupport accounts payable and accounts receivable activitiesHelp maintain accounting records and electronic filesAssist with bank and credit card reconciliationsPrepare basic spreadsheets and reportsAssist with inventory and purchasing documentationSupport payroll-related administrative tasksAssist with month-end activities as directed by the Senior AccountantMaintain confidentiality of financial and employee information These responsibilities can be learned on the job, and the Senior Accountant will provide guidance on company-specific accounting procedures. Qualifications Education Associate's degree, technical certification, or coursework in Information Technology, Computer Systems, Business, Accounting, or a related field preferred. Equivalent practical experience will also be considered. Experience 14 years of experience in IT support, help desk support, computer support, office technology, technical customer service, or a related role preferredExperience supporting employees in a small or mid-sized business environment is a plusAccounting, bookkeeping, or office finance experience is helpful but not required Technical Skills Candidates should have basic familiarity with: Windows PC environmentsMicrosoft 365 and Microsoft Office applicationsComputer and workstation setupPrinters and common office hardwarePassword and user account supportBasic hardware and software troubleshootingBasic network and connectivity troubleshootingTechnology inventory and equipment tracking Accounting Skills Prior accounting experience is helpful but can be trained. Candidates should be: Comfortable working with numbers, spreadsheets, and data entryAble to follow established accounting proceduresDetail-oriented and accurateWilling to learn accounting and ERP softwareComfortable handling confidential financial information General Skills Strong organizational skillsGood communication and customer-service skillsAbility to explain basic technical issues clearly to employeesAbility to manage multiple tasks and prioritiesDependable and willing to learnProfessional and team-orientedAbility to follow established proceduresAbility to maintain confidentiality Preferred Characteristics The ideal candidate is: Technically curious and enjoys solving everyday technology problemsPatient and comfortable assisting employees with different levels of technical knowledgeOrganized and dependableDetail-oriented and process-focusedComfortable learning new systems and proceduresAble to work independently while knowing when to escalate an issueInterested in developing broader business and accounting knowledgeFlexible and adaptable in a growing, fast-paced environment