Receptionist/Financial Aid Admin

Job Description

Job Description

We are looking for a customer-focused individual to support front-desk operations and provide administrative assistance for financial aid services in a Contract position based in San Luis Obispo, California. This role is ideal for someone who communicates clearly, stays organized in a fast-paced academic setting, and can assist visitors effectively. The position offers an opportunity to contribute to daily office operations while helping maintain efficient support for financial aid-related activities over a 3-4 month assignment.

Responsibilities:

• Greet visitors while creating a welcoming front-office experience.

• Manage a multi-line phone system, direct incoming calls appropriately, and respond to general inquiries with accuracy and courtesy.

• Provide administrative support for financial aid operations, including document handling, data entry, and record maintenance.

• Use Ellucian Banner, Outlook, Teams, and Excel to update information, coordinate communication, and track routine office activities.

• Assist with scheduling, message distribution, and follow-up tasks to help keep daily workflows organized and on time.

• Support students with basic financial aid questions and route more complex issues to the appropriate team members.

• Help maintain orderly office procedures during staff coverage gaps and periods of increased service demand.

• Contribute to evening coverage when needed based on department scheduling requirements.

• At least 1 year of relevant experience in reception, administrative support, customer service, or a related office environment.
• Previous experience in higher education is preferred, especially in student services or financial aid support settings.
• Working knowledge of Ellucian Banner is strongly preferred.
• Proficiency with Microsoft Outlook, Teams, and Excel for routine office and communication tasks.
• Ability to handle inbound calls and manage a multi-line phone system with professionalism and efficiency.
• Strong interpersonal skills with the ability to assist a diverse student population in a courteous and service-oriented manner.
• Completion of at least one year of college-level coursework is preferred.
• Spanish language skills are a strong plus.