Technical Writer

Technical Writer / Business Process ConsultantThe best version of us starts with You! We CGI is seeking to hire an experienced Technical Writer and Business Process Consultant to spearhead documentation and process standardization initiatives across complex enterprise business functions. The ideal candidate will have 7+ years of experience in technical writing, business process analysis, or operational excellence, featuring exceptional written communication skills and hands on expertise with enterprise collaboration platforms like Confluence or SharePoint. This role will involve interviewing executives and technical SMEs to produce and maintain rigorous standard operating procedures (SOPs), detailed workflow diagrams, and centralized knowledge repositories that accurately reflect evolving enterprise application functionality. This is a Full-Time, On-Site employment opportunity based in Raleigh, NC, Lafayette, LA, Hartford, CT, or St. Louis, MO in a Hybrid Model.Lead documentation and process standardization initiatives across business functions by producing high-quality operational documentation and knowledge assets. Develop and maintain enterprise SOPs. Create business process documentation and workflow diagrams. Standardize documentation across multiple business organizations. Maintain knowledge repositories. Ensure documentation reflects current application functionality.At least 7+ years in technical writing, business process analysis, knowledge management, or operational excellence. Exceptional written communication and documentation skills. Experience creating SOPs, business process documentation, and knowledge articles. Experience interviewing executives, SMEs, and operational teams. Strong facilitation and process mapping skills. Experience with enterprise collaboration platforms such as Confluence or SharePoint. Education: Bachelor's degree in computer science or related field.Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.