Human Resources Coordinator II-Absence Management

Human Resources Coordinator II – Absence Management The Human Resources Coordinator II (Absence Management) serves as the City’s primary resource for administering employee leave and accommodation programs. This position ensures compliance with federal, state, and local regulations while providing exceptional customer service, guidance, and support to employees, supervisors, and departments throughout the organization. About the Role An integral part of the Human Resources team, this role manages the City’s absence management programs, including Family and Medical Leave Act (FMLA), Short Term Disability (STD), Leaves of Absence (LOA), Temporary Restricted Duty Assignments, Return to Work Programs, and Reasonable Accommodation Requests. Essential Duties and Responsibilities Serve as the primary point of contact for employees, supervisors, and departments regarding absence management policies, procedures, and leave eligibility requirements. Review, process, and maintain leave‑related documentation while ensuring compliance with federal, state, and local regulations, as well as City policies and procedures. Track employee leave usage, monitor deadlines, and maintain accurate records within applicable HR information systems. Communicate with employees, medical providers, supervisors, and third‑party administrators to obtain required information and facilitate timely case resolution. Analyze complex leave and accommodation matters and provide recommendations consistent with policy, regulations, and operational needs. Prepare correspondence, reports, notices, and other documentation related to leave administration and employee accommodations. Provide guidance, training, and consultation to departments regarding absence management programs and best practices. Maintain strict confidentiality when handling medical information and other sensitive employee records. Assist with audits, process improvements, and special Human Resources projects as assigned. Qualifications Knowledge of FMLA, ADA, leave administration practices, reasonable accommodations, and applicable employment laws preferred. Experience administering employee leave programs, disability benefits, accommodations, workers’ compensation, or related HR functions preferred. Experience maintaining confidential records and interpreting policies, procedures, and employment regulations. Strong organizational, analytical, problem‑solving, and case‑management skills. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office Suite and Human Resources Information Systems (HRIS). Knowledge of absence management principles, employment regulations, and HR best practices. Ability to manage multiple priorities, meet critical deadlines, and exercise sound judgment. Strong customer service skills and the ability to build effective working relationships with employees, supervisors, medical providers, and external partners. Ability to maintain confidentiality and handle sensitive information with discretion. Required Education and Experience Associates degree in human resources management or a closely related field, or equivalent combination of education and experience. Minimum of one year of related experience. Benefits Employees receive a comprehensive benefits package. For a full list of benefits and employee perks, please see the City’s Benefits Brochure. #J-18808-Ljbffr City of Chesapeake Virginia