Director, Commercial Data Management and Data Quality

Director, Commercial Data Management And Data Quality

The Director, Commercial Data Management and Data Quality within Data Strategy & Operations (DSO) is accountable for strategically partnering with the Sr. Director of DSO, DSO Leaders and key functional area stakeholders to lead enterprise commercial data management and data quality capabilities across the full commercial data lifecycle. This role will be responsible for shaping the vision and best practices of Commercial Data Management and Data Quality capabilities to optimize the quality, integrity & reliability of data assets, particularly commercial 3rd party data assets and internally generated assets across all commercial domains including CNS, Nephrology, Digital, and Market Access. This role is accountable for establishing and modernizing commercial data management and data quality tools, processes, and operating models to ensure accurate, consistent, complete and reliable data for downstream processes and activities, valuable analytics and insights generation, and compliance risk mitigation to achieve operational excellence and increase overall data value.

Role, Scope & Expectations The Director, Commercial Data Management and Data Quality must be comfortable sorting through complex end-to-end data commercial processes and challenges to recommend integrated data management and data quality solutions to modernize and improve business processes and the overall operating model. In addition, this role must be comfortable interacting with cross functional business partners, executing against enterprise initiatives, mentoring leaders, working within matrix structures, and standing up new enterprise capabilities to achieve desired outcomes. The role is expected to positively impact the overall quality, consistency, and usability of commercial data being consumed by critical downstream processes (e.g., Omnichannel, Incentive Compensation). In addition, the Director, Commercial Data Management and Data Quality will be accountable for providing strategic leadership and direction into the ongoing development of processes and tools that will aid in continually evolving & shaping the DSO organization.

Reporting to the Head of Data Enablement, this leader will become a driving force of change and provide leadership, oversight, and technical and strategic direction for an integrated commercial data management and data quality execution strategy as well as management of day-to-day data management and quality processes and operations.

Key Responsibilities Design and evolve a commercial data management and data quality execution strategy aligned to organizational objectives and aligned to key stakeholders needs. Be accountable from a business perspective for the planning, implementation, and ongoing management of Otsuka's data lifecycle, data ownership, and data quality objectives to drive field and business partner satisfaction, trusted decision-making and enable the organization to leverage data as an effective asset. Leverage automation, AI/ML-enabled capabilities, and scalable platforms to support modern and innovative data quality monitoring, exception management, and continuous improvement across commercial assets. Partner with key IT stakeholders to establish, oversee, and manage commercial data platforms and tools within a complex information infrastructure. Research and adopt technology to enable customizable views via KPI dashboards that identify trends, risks, and opportunities to across commercial data management and data quality indicators. Collaborate with Data Enablement, Data Acquisition, and other enterprise stakeholders to ensure rigorous quality and control of data from ingestion through downstream consumption. Collaboration with Otsuka's Privacy and Security groups when appropriate to ensure data integrity. Provide direct people leadership and strategic oversight for Commercial Data Management leaders across therapeutic and functional domains. Serve as a liaison between business, functional, and IT groups to define critical commercial data requirements, quality targets, and lifecycle expectations across commercial operations and synthesize stakeholders needs into clear commercial use cases, data quality requirements, and execution plans. Serve as a senior point of escalation for commercial data inquiries and challenges, ensuring root cause analysis and sustainable resolution across domains. Work closely with the Data Acquisition team to inform data quality expectations, SLAs, and vendor performance management. Function as an expert source of commercial data management and data quality best practices to project teams and senior stakeholders. Leadership & Culture Model and coach engagement best practices that enable thought partnership and collaboration to enhance the impact of Data Enablement at Otsuka. Foster a culture that focuses accountability, the achievement of goals through setting of objectives and expectations, and continuous improvement. Foster a culture that embraces the strategic use of data to inform decision and drive business outcomes. Attract, retain, develop and promote talent across commercial data management and quality to build a team with an optimal balance of experience and diverse perspectives. Model the balance of innovation and intellectual curiosity with discipline and structure and champion value-add change and evolution to inspire and motivate others.

Qualifications/ Required Knowledge/ Experience and Skills: Required Experience with leading commercial data management and data quality capabilities within the pharmaceutical industry. Experience working across commercial data operations, analytics, and reporting environments. Experience supporting commercial portfolios spanning multiple products, therapeutic areas and development phases. Demonstrated ability to lead complex, cross-functional change initiatives. Experience driving change efforts and driving results through influence, persuasion and relationships. Assesses quickly with a track record of getting up to speed and adding immediate value to new situations. Ability to co-create and work collectively with various business leaders and other key stakeholders. Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties. Strong stakeholder management, communication, influence, and negotiation skills. Up to 10% travel is required based upon business needs. Preferred Line and performance management experience. Experience leading domain-based data ownership or CDM models Educational Qualifications Required Bachelor's degree is required. Minimum 10-12 years of industry related experience within the pharmaceutical industry. 3-5 years of leadership responsibilities. Preferred Master's degree in relevant field. Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative.