Store Operations Lead

Seeking an elevated, client-focused leader to support daily boutique operations while delivering exceptional luxury sales and service experiences. This role blends operational ownership, team support, inventory management, and relationship-driven selling within a high-touch retail environment. The ideal candidate will serve as a trusted key holder, supporting opening and closing responsibilities while helping maintain an elevated boutique environment.

Key Responsibilities

• Support opening and closing procedures as a trusted key holder and operational leader
• Lead day-to-day boutique operations, including repairs, inventory audits, transfers, and facility coordination
• Deliver elevated client experiences through strong communication, follow-up, and relationship management
• Support luxury sales growth through clienteling, appointment management, and partnership selling
• Assist with training, scheduling support, recruiting coordination, and onboarding initiatives
• Maintain visual standards, operational accuracy, and security awareness throughout the boutique
• Partner cross-functionally with leadership to improve processes, strengthen team communication, and drive business results

Ideal Candidate

• Passionate about luxury retail, client service, and operational excellence
• Confident communicator with a collaborative, solutions-oriented mindset
• Strong attention to detail with the ability to balance sales and operations responsibilities
• Demonstrates leadership potential, professionalism, and adaptability in a fast-paced boutique environment
• Experience in jewelry, watches, luxury retail, or clienteling preferred

Equal Employment Opportunity & ADA Statement

Razny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

FLSA Classification

This position is classified as a non-exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs.

Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.