Customs Brokerage Specialist

Responsibilities Provide customers with the highest quality service by ensuring timely release and inbound/outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and submit documentation to U.S. Customs, agents, clients to ensure compliance with laws and regulations relating to customs. Anticipate, identify, and resolve problems that could delay the timely release or movement of freight. Maintain relationships with brokers, T&B, and other service providers to ensure agents exceed customer service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and complete accounting adjustments for review. Resolve billing issues and coordinate post-entry activity on the customer's behalf. Complete accurate data input or corrections into computer files. Perform root cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access client systems as necessary. Correspond with business partners via written, phone, or e-mail. Produce operational trend reports. Keep partner organizations apprised of exception processes. Pre-alerts – receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments, and management of all levels. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed. Develop and maintain a strong relationship with the customer’s front‑line personnel. Facilitate entry processing, pre‑arrival and post‑arrival exception resolution. Perform other duties as assigned. Qualifications HS Diploma or GED. 12 months of brokerage or transportation experience and/or customer service experience. Proficiency in MS Office, Outlook and related office equipment (phone, fax, photocopier, printer, scanner). Excellent verbal and written communication skills. Organizational and interpersonal skills. Problem solving skills. Ability to handle high volume, time‑sensitive work independently with minimal supervision. Detail oriented. Knowledge of HTS classification and familiarity with the harmonized tariff system. Knowledge of U.S. Customs regulations and related federal regulations in the relevant area of expertise. Paid training provided. Employment Details Pay range: 15.80 - 26.34 USD hourly. Working hours: Onsite Sunday - Thursday 8am-4pm. Equal Opportunity Employment FedEx Logistics is an Equal Opportunity Employer including Vets/Disability. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Initiative for Hiring Ordinance and other relevant statutes. FedEx Logistics will not rely on wage history for wage determination. #J-18808-Ljbffr