Sales Support Specialist

Sales Support Specialist – Thermal SolutionsPregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.We are seeking a highly motivated Sales Support Specialist to support our growing customer base for Thermal Solutions. In this role, you will serve as a key link between customers, Inside Sales, Operations, Supply Chain, and Inventory Planning, ensuring an exceptional and seamless experience from order placement through delivery.This position combines customer service and inside sales support. The ideal candidate is results-oriented, customer-focused, and knowledgeable in servicing B2B trade customers by providing comprehensive product and service information, managing demand against available inventory, and resolving issues efficiently.Key ResponsibilitiesCustomer Support, Inside Sales & Relationship ManagementRespond promptly and professionally to customer inquiries via email and phoneAct as an inside sales and customer service contact for assigned accountsProvide accurate information on product availability, pricing, order status, lead times, logistics, and inventory positionProactively support demand planning by aligning customer needs with available inventory and production schedulesSupport and coordinate customer sample requestsBuild and maintain strong customer relationships through consistent communication and follow-upOrder Management, Inventory & DocumentationEnsure timely and accurate entry of customer orders into SAPMonitor inventory levels and collaborate with Supply Chain and Operations to manage allocations, backorders, and stock availabilityTrack customer orders and communicate delivery updates or changesReview and verify customer pricing, and order data for accuracyAssist with invoicing, export, and related documentationIssue Resolution & Process SupportPartner with Sales, Supply Chain, and Operations to address customer requests, including expedites and inventory constraintsProcess returns, customer complaints, and credit requestsAssist with new customer onboarding and new product setupProvide backup support to other Customer Service and Inside Sales team membersSales & Commercial SupportPrepare basic price quotes and support inside sales activitiesSupport follow-up on open quotes, orders, and deliveriesProvide the Sales team with customer insights, order trends, and inventory-related feedbackAssist in identifying upselling or cross-sell opportunities based on customer demand and inventory availabilityCandidate ProfileEducationBachelor's degree preferred in Business, Industrial Engineering, Logistics, Supply Chain, or a related fieldExperience2+ years of experience in B2B customer service, order management, inside sales, sales support, or an office-based administrative/customer support roleExperience processing customer orders, coordinating order details, pricing, shipping/delivery information, or other business transactions preferredExperience working with ERP, order management, or CRM systems preferredExperience in a manufacturing, distribution, packaging, or industrial environment is a plus, but not requiredTechnical KnowledgeUnderstanding of production planning, inventory management, and delivery lead timesExperience working with ERP and CRM systems (SAP preferred)Key SkillsStrong customer-first and sales-support mindsetClear and professional written and verbal communication skillsStrong organizational and analytical skillsAbility to prioritize, manage inventory-related constraints, and handle multiple requests simultaneouslySuccess IndicatorsTimely and professional customer and inside sales responsesHigh accuracy in order entry, pricing, and documentationEffective coordination with Supply Chain and Inventory teamsStrong customer satisfaction and retentionClear, proactive internal communication across Sales, Operations, and Supply ChainDiversity and InclusionWe believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.Affirmative Action/EEO Statement/InclusionWe offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.