Tour Guide

Tour Guide

Ensures that excellent customer service is given to visitors and customers interested in learning about client the company and the equipment it produces resulting in the best possible client experience.

Duties:

Coordinates and plans all factory tours. Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours. Compiles data necessary to prepare files or create standard and special reports using defined formats. Performs office administrative duties including correspondence, invoicing, filing, bill payment, and reporting. Acts as the Company representative during factory tours and events. Trains tour guides on tour routes and appropriate information to provide guests.This position may require driving.

The client Tour Guides are responsible for delivering exceptional service by providing informative, engaging, and safe riding tours for individuals and groups, including customers, dealers, employees, and students. Tour Guides will create a welcoming and professional experience while representing the client brand.

Responsibilities
Arrive 60 minutes prior to scheduled tours to allow adequate preparation time.
Prepare and clean tour carts before each tour.
Prepare and distribute required PPE and headsets prior to each tour.
Provide accurate availability at least one week in advance to support tour scheduling.
When working multiple tours, prepare PPE and materials for upcoming tours as needed.
Properly return tour carts to the designated display area following each tour.
Collect and properly return all remaining PPE and headsets after each tour.
Follow all safety guidelines and procedures established by the Works safety team.
Professionally engage with customers, dealers, students, employees, and other visitors.
Greet visitors in the main lobby when the Tour Coordinator is unavailable.
Submit accurate and complete timecards at the end of each week.
Wear appropriate black, gray, or white client apparel while working.

Skills & Qualifications
Strong verbal communication and interpersonal skills.
Strong enthusiasm for and commitment to representing the client brand.
Customer-focused and team-oriented mindset.
Strong time management and organizational skills.
Professional, positive, and friendly demeanor in all interactions with visitors and employees.
Ability to interact effectively and respectfully with individuals from diverse backgrounds.
Ability to lift and carry up to 20 lbs. as needed to perform job responsibilities.

Part Time Role

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status