Front Desk Agent

Job Description

Job Description

Job description:

Hampton by Hilton - Maumelle is now seeking a Front Desk Agent or Night Auditor to join our team at the 11920 Maumelle Blvd, Maumelle, Arkansas location.

If you take pride in delivering exceptional guest service while ensuring financial accuracy and operational excellence, we invite you to join our team at the Hampton by Hilton - Maumelle.

This dual-role position is responsible for providing outstanding guest service while maintaining accurate daily financial reporting through nightly audit procedures. The ideal candidate is professional, detail-oriented, dependable, and comfortable working independently during overnight hours.

Shift Availability & Scheduling

This position may require coverage of the following shifts:

AM Shift: 7:00 a.m. – 3:00 p.m.

PM Shift: 3:00 p.m. – 11:00 p.m.

Night Audit (NA): 11:00 p.m. – 7:00 a.m.

Employees are typically assigned a fixed primary shift based on business needs. However, cross-coverage outside of the primary shift may be required to support operational demands, staffing coverage, or special circumstances.

Weekend and holiday availability is required.

Night Audit Differential:
Night Audit shifts (11:00 p.m. – 7:00 a.m.) may include an additional hourly shift differential. Specific pay details will be discussed during the interview process.

Key Responsibilities:

Guest Service & Front Desk Operations

Provide a warm, professional welcome to all guests in accordance with brand standards.

Process check-ins and check-outs accurately and efficiently.

Manage reservations, room assignments, and rate adjustments.

Respond promptly and professionally to guest inquiries and concerns.

Coordinate with housekeeping and maintenance to ensure guest satisfaction.

Maintain front desk organization and lobby presentation.

Answer multi-line phone system and manage walk-in and online reservations.

Support loyalty enrollment and applicable upsell opportunities.

Night Audit Responsibilities

Complete nightly audit procedures accurately and on time.

Reconcile daily revenue, guest folios, credit card transactions, and cash deposits.

Post room charges, taxes, and applicable fees.

Identify and resolve billing discrepancies.

Prepare and distribute daily financial and operational reports.

Ensure property security and guest safety during overnight hours.

Document shift activity and communicate key information to management.

Performance Expectations

Maintain high guest satisfaction through consistent service delivery.

Ensure accuracy in nightly audit reconciliation and financial reporting.

Demonstrate reliability, punctuality, and accountability.

Support hotel revenue and operational goals.

Maintain compliance with brand and company standards at all times.

Qualifications

Previous hotel front desk experience preferred.

Night audit or basic accounting experience preferred.

Experience with hotel property management systems preferred.

Strong computer proficiency and attention to detail.

Ability to work independently with limited supervision.

Flexible schedule including nights, weekends, and holidays.

Strong communication and problem-solving skills.

Physical Requirements

Ability to stand for extended periods.

Ability to lift up to 25 pounds.

Ability to work overnight shifts as scheduled.

Additional Duties

The responsibilities outlined above are not all-inclusive. Team members may be required to perform additional duties as needed to support daily operations and ensure exceptional guest service.

Employment Screening

Offers of employment may be contingent upon successful completion of a background check and/or drug screening, conducted in accordance with applicable laws. The Company reserves the right to require such screenings at its discretion to ensure the safety of guests, employees, and property.

At-Will Employment Statement (Arkansas)

Employment with Hampton by Hilton - Maumelle is at-will under Arkansas law. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause and with or without notice, for any lawful reason.

Nothing in this job posting, employment application, employee handbook, policies, or any verbal statement shall be construed as creating a contract of employment or a guarantee of continued employment. Completion of any introductory period does not alter the at-will employment relationship. Only a written agreement signed by the Company’s authorized representative may modify the at-will nature of employment.

Equal Employment Opportunity Statement

Hampton by Hilton - Maumelle is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits:

Employee discount

Schedule:

8 hour shift

Holidays

Monday to Friday

Night shift

Weekends

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Front Desk: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Benefits:

Employee discount

Paid time off

Work Location: In person