Housekeeping - Room Attendant - The Wyndham Deerfield Beach Resort

Job Description

Job Description

Description:

We are excited to offer an opportunity for a dedicated Room Attendant to join our hospitality team. In this role, you will be instrumental in providing our guests with a comfortable and clean environment, ensuring that every detail of their stay is met with the highest standard of service and cleanliness. Your attention to detail and commitment to excellence will help create a memorable experience that keeps guests returning to our establishment. If you have a passion for cleanliness and customer satisfaction, we invite you to bring your skills and enthusiasm to our dynamic team.

Job Responsibilities

- Clean and maintain guest rooms to ensure high standards of cleanliness and presentation.

- Change bed linens, make beds, and replenish bedroom and bathroom supplies.

- Dust and polish furniture and fixtures within the rooms and common areas.

- Vacuum carpets, floors, and upholstery, and perform spot cleaning when necessary.

- Clean and sanitize bathrooms, including toilets, showers, bathtubs, counters, and sinks.

- Restock amenities, such as soap, shampoo, conditioner, toilet paper, and towels.

- Empty trash receptacles and dispose of waste properly.

- Inspect rooms for repairs or fixtures that are not working properly and report any issues to the maintenance department.

- Maintain inventory of room supplies, linens, and cleaning materials.

- Respect guest privacy and security by following established protocols.

- Respond to guest queries and requests promptly and courteously.

- Ensure all assigned rooms are clean and tidy by the end of the shift.

- Follow all health and safety regulations when handling cleaning chemicals and equipment.

- Report any lost and found items to the housekeeping supervisor.

- Assist with laundry services if required, including washing, drying, and folding linens.

- Collaborate with other staff members to ensure a high level of guest service.

- Maintain a friendly and approachable demeanor

Job Requirements

- High school diploma or equivalent education level

- Previous experience in cleaning, maintenance, or as a room attendant is preferred

- Ability to work with a variety of cleaning equipment and products

- Strong attention to detail and commitment to providing high standards of cleanliness

- Physical stamina and mobility, including the ability to reach, kneel, and bend

- Ability to lift, push, and pull required load (usually about 30lbs)

- Time management skills to efficiently complete tasks within a given timeframe

- Ability to follow verbal and written instructions

- Basic understanding of maintenance and housekeeping processes

- Willingness to work a flexible schedule including weekends, holidays, and evenings

- Ability to work independently with minimal supervision as well as part of a team

- Good communication skills, capable of effective interaction with guests and team members

- Knowledge of cleaning sensitive materials and hotel room layouts is a plus

- Familiarity with health and safety standards and the ability to handle cleaning chemicals safely

- Discretion with guest privacy and personal property

- Ability to handle reasonable complaints/requests with professionalism and patience

- Multitasking abilities to manage multiple rooms and responsibilities simultaneously

- Authorization to work in the respective country of employment

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