Senior Endpoint Engineer

Senior Endpoint Engineer

Leads endpoint engineering, automation, and deployment efforts at the project level for Dell Medical School. This individual will play a key role in implementing scalable, secure, and modern endpoint solutions across clinical and non-clinical environments. This includes responsibility for endpoint infrastructure design, image and application lifecycle management, endpoint security integration, and support for Epic clinical workflows and Imprivata authentication.

Responsibilities

Engineering & Endpoint Platform Leadership

• Designs and implements modern endpoint management architecture for 2,000+ devices across inpatient, ambulatory, and administrative settings.
• Leads engineering work for Windows 11, Microsoft Intune/Endpoint Manager, Group Policy, and imaging tools (e.g., SCCM, MDT, Autopilot).
• Drives enterprise workstation standardization across fixed workstations, WOWs, tablets, and provider-assigned devices.
• Partners with networking and infrastructure teams to enforce secure and segmented device access across VLANs and wireless.
• Leads Zero Trust endpoint posture enforcement in collaboration with Security (e.g., Defender for Endpoint, conditional access policies).

Epic & Clinical Workflow Integration

• Partners closely with Epic Technical Coordinators and Application Analysts to optimize Epic Hyperspace deployment and clinical endpoint performance.
• Engineers Imprivata tap-and-go authentication workflows for clinical endpoints across nursing stations, exam rooms, and shared workspaces.
• Supports hardware/software integration for Epic-approved devices (e.g., label printers, scanners, wristband printers).
• Ensures endpoint configurations meet clinical workflow requirements and compliance standards.
• Troubleshoots clinical device issues in collaboration with informatics and support teams.

Automation, Monitoring & Lifecycle Management

• Develops and maintains automation scripts using PowerShell, Python, or other tools for software deployment, patching, and device onboarding.
• Implements robust monitoring solutions (e.g., Endpoint Insights, Nexthink, Tanium) to track endpoint health and compliance.
• Leads endpoint patch management lifecycle (OS, drivers, BIOS, and application updates) across enterprise devices.
• Collaborates with Asset Management to optimize inventory and procurement workflows from deployment through retirement.
• Maintains version control and reporting for endpoint performance metrics.

Security & Compliance Enforcement

• Implements antivirus, encryption, and MDM policies across all endpoint types.
• Monitors and remediates vulnerabilities in coordination with cybersecurity teams.
• Maintains audit-ready documentation for HIPAA, HITRUST, and internal compliance reviews.
• Supports conditional access and identity-based security controls.
• Participates in risk assessments and incident response planning.

Project Delivery & Collaboration

• Serves as technical lead for endpoint-related projects including new clinic onboarding, hospital readiness, and remote access optimization.
• Coordinates with clinical and business stakeholders to assess endpoint needs and deliver scalable solutions.
• Develops engineering documentation, design diagrams, SOPs, and training materials for Service Desk and support teams.
• Mentors junior staff and supports Tier 3 escalations as needed.
• Participates in strategic planning and cross-functional initiatives.

Operational Support & Troubleshooting

• Provides Tier 3 support for endpoint issues across clinical and administrative environments.
• Analyzes root causes and implements long-term fixes.
• Collaborates with service desk and desktop support teams to ensure timely resolution.
• Escalates unresolved issues to vendors and tracks resolution progress.
• Maintains uptime and performance metrics for endpoint infrastructure.

Required Qualifications

• Bachelor's degree in Information Systems, Engineering, or related field, or equivalent experience.
• 8+ years of experience in endpoint engineering, systems administration, or desktop infrastructure roles
• Deep expertise with Microsoft Windows 10/11, Microsoft Endpoint Manager/Intune, Group Policy, and device imaging tools
• Proficiency in PowerShell scripting and automation workflows
• Experience managing enterprise-scale endpoint environments (2,000+ devices)
• Strong troubleshooting skills with the ability to triage complex endpoint and application issues
• Proven experience leading technical projects or greenfield implementations
• Strong written and verbal communication skills, including ability to interact with clinicians and non-technical staff
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Healthcare IT, Engineering, Architecture, or Business.
• Experience with advanced technologies including robotics, biomedical systems, digital experience platforms, and intelligent infrastructure
• Proficient in designing and planning high-tech facilities, ensuring seamless integration of advanced technologies, optimized workflows, and compliance with regulatory standards to support cutting-edge healthcare and research environments.
• Strong knowledge of academic medicine, clinical research, and simulation, enabling the design of environments that enhance education, training, and scientific advancement in healthcare settings.

Salary Range

$130,000 + depending on qualifications

Working Conditions

• Standard office equipment.
• Repetitive use of a keyboard.
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest