Telephonic Health Services Coordinator

Responsibilities Serve as the primary point of contact for newly referred patients and play a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits. Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner. Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs. Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates. Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice. Collaborate with nurse care managers and the broader care team to support patient care goals. Track hospitalizations and notify nursing staff upon patient discharge, as required. Respond to inbound patient, client, and provider inquiries and appropriately determine service needs. Escalate unresolved patient issues or care‑coordination concerns to leadership in a timely and appropriate manner. Requirements At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact. Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred. Knowledge of medical terminology and prior experience using electronic health record (EHR) systems. Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues. Ability to type a minimum of 50-60 words per minute while speaking with patients by phone. Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs. Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing. #J-18808-Ljbffr Jobtailor