Manager, Certification Operations

Job Title: Manager, Certification Operations

Industry: Professional Education

Location (city, state): Chicagoland, IL (100% Remote – candidates must be located in the Chicago area. Team meets quarterly)

Assignment Type: Direct Hire

Pay: $65,000 - $75,000 annually

Work Schedule: Monday - Friday, 8:30 AM - 4:30 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a global nonprofit organization focused on professional education, workforce development, and industry certifications. They provide credentialing programs, learning resources, and career development opportunities to professionals worldwide.

The organization offers a collaborative, mission-driven environment where employees can make an impact by supporting programs that help individuals advance their careers and develop new skills.

Job Description:

Our client is seeking a Manager, Certification Operations to support and oversee the daily operations of their certification and education programs. This role will help ensure certification processes run smoothly, maintain accurate program data, support customer inquiries, and assist with projects that improve the overall candidate and member experience.

The ideal candidate will have experience in operations, program coordination, credentialing, education services, or a related environment. This position is a great fit for someone who enjoys process improvement, working with systems and data, managing projects, and partnering with cross-functional teams.

Key Responsibilities:

• Act as the first point of escalation for certification and operational issues, helping troubleshoot and resolve challenges.
• Manage daily certification operations, including candidate support, product fulfillment, exam scheduling, and certification maintenance processes.
• Maintain and update operational procedures, documentation, and program guidelines.
• Support database management activities, including updating records, processing orders, and generating reports.
• Assist with data integrity efforts and serve as a resource for database-related processes and reporting.
• Partner with internal teams on certification initiatives, projects, testing, and system improvements.
• Manage relationships with external vendors, including tracking service levels, resolving issues, and reviewing invoices.
• Monitor technology and system support requests to ensure timely resolution.
• Support customer experience initiatives by identifying issues and recommending solutions.
• Assist with the creation and review of certification-related communications, including emails, FAQs, webinars, and website content.
• Identify opportunities to streamline processes and improve operational efficiency.
• Provide reporting and insights to support program performance and decision-making.
• May provide guidance and supervision to team members as needed.

Qualifications:

• Bachelor’s degree required or equivalent professional certification/experience.
• 2+ years of experience in operations, program management, certification, education services, or a related field.
• Experience working with databases, reporting tools, or learning management systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy when managing data and records.
• Ability to troubleshoot issues and identify process improvements.
• Comfortable learning new technology systems and software platforms.
• Proficiency with Microsoft Office Suite, spreadsheets, and database applications.

Preferred Qualifications:

• Experience working within a nonprofit, association, education, credentialing, or membership-based organization.
• Experience with Association Management Systems (AMS), CRM systems, or Learning Management Systems (LMS).
• Previous project management experience.
• Previous experience supervising or mentoring team members.
• Familiarity with reporting tools, SQL, or database queries.

Additional Details:

• Candidates must reside in Illinois.

Perks:

• Fully remote work environment.
• Opportunity to work with a globally recognized nonprofit organization.
• Mission-driven culture focused on education and professional development.
• Competitive benefits package.
• Collaborative team environment.
• Professional growth and development opportunities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.