Patient Service Rep / Medical Assistant ( Part-Time )

Position Title Medical Assistant / Patient Services Representative Department Medical Operations Reports To Practice Manager Employment Status Non‑exempt, part time – 24 hours per week Summary The Medical Assistant/Patient Services Representative supports patient care and clinic operations by combining clinical and front‑desk duties. This role assists providers with patient examinations and procedures while also managing patient registration, scheduling, payment processing, and front‑office coordination. Essential Duties and Responsibilities Patient Care & Clinical Duties Assist providers with routine examinations and procedures, including administering injections, medications, vaccinations, and performing blood draws. Document all patient interactions, procedures, and communications in the medical record. Take and record vital signs, assist with patient intake, and provide patient education and support as directed by the provider. Assist patients with basic self‑management goals and provide information on community resources. Communicate lab results and provider instructions to patients. Serve as a liaison between patients, providers, and pharmacies regarding prescriptions and follow‑ups. Support care coordination, including follow‑up from hospital or specialty visits. Front Office / PSR Duties Register patients and complete check‑in and check‑out processes accurately and efficiently. Schedule appointments and manage patient flow throughout the clinic. Collect co‑payments and process payments (cash, check, credit card) while providing receipts. Assist patients with insurance questions and payment options, including sliding scale and assistance programs. Answer phones, route messages, and assist with general patient inquiries. Communicate wait times and delays to patients and coordinate with clinical staff. Operations Prepare and clean exam rooms and ensure proper sterilization of equipment. Maintain inventory and request supplies as needed. Handle and dispose of hazardous materials in accordance with OSHA guidelines. Prepare daily reports, balance cash collections, and assist with deposits. Verify patient accounts and outstanding balances prior to appointments. Participate in team meetings, huddles, and quality improvement initiatives. Assist with patient outreach, reminders, and follow‑up communications. Maintain a clean and welcoming front office and lobby environment. Requirements High School diploma or equivalent and graduation from an accredited Medical Assistant program. Medical Assistant registration or certification required. CPR certification required. Certified or Registered Medical Assistant required. Strong verbal and written communication skills; ability to read and interpret safety rules, operating instructions, and procedure manuals. Proficiency with a practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Knowledge of patient assessment, vital signs, medication administration, and basic lab techniques. Experience with billing, payment processing, insurance coordination, and front‑desk operations. Ability to work with diverse patient populations, including geriatric and lower socio‑economic community patients. Physical Demands and Work Environment Frequent standing, walking, lifting up to 25 pounds, and reaching with hands and arms. Exposure to fumes, airborne particles, toxic or caustic chemicals, and risk of radiation. Moderate noise level in the work environment. #J-18808-Ljbffr