Medical Assistant

Overview

The Medical Assistant is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types of medical information for patients'records and statistical reports and maintains current and accurate patient account receivables.The Medical Assistant is responsible for performing a wide variety of patient care activities and accommodative services for the comfort and well-being of patients in accordance with physicians' orders.

Responsibilities

• Performs basic patient care procedures as required.
• Participates in conferences and serves on committees as requested.
• Participates in patient and family education activities as appropriate.
• Prepares for and assists with diagnostic and therapeutic procedures.
• Obtains and records vital signs, height, and weight.
• Performs catheterizations and provides catheter care.
• Administers oral and intramuscular medications in accordance with established policies and procedures.
• Provides care for patients receiving oxygen therapy.
• Applies sterile and non-sterile dressings, compresses, and bandages.
• Performs urine testing, including testing for sugar, acetone, and pH.
• Assists healthcare providers with physical examinations.
• Applies ace bandages and hot and/or cold compresses as directed.
• Collects laboratory specimens, including blood, urine, stool, and sputum; may perform venipunctures and EKGs as needed.
• Maintains cleanliness, safety, and efficiency throughout the clinic.
• Recognizes and responds appropriately in emergency situations.
• Prepares used equipment for re-sterilization and proper processing.
• Maintains knowledge of legal and regulatory reporting requirements and ensures compliance with reporting obligations.
• Accompanies and transports patients to ancillary departments such as Laboratory and Radiology as needed.
• Cleans, stocks, and prepares examination rooms for patient care.
• Manages time effectively to promote efficient patient flow.
• Assists with minor outpatient surgical procedures.
• Greets patients courteously, identifies patient needs, and provides assistance as appropriate.
• Registers patients by completing required registration procedures, including preparation of records, reports, notices, charge slips, and insurance information.
• Interviews patients, family members, or responsible parties to obtain financial and insurance information and refers unusual situations to appropriate supervisory personnel.
• Assists self-pay patients with establishing payment arrangements when appropriate.
• Responds to patient account inquiries and provides information regarding insurance benefits and coverage.
• Receives payments, issues receipts, and maintains accurate accounting of funds received.
• Posts charges and payments to patient accounts accurately and timely.
• Determines appropriate billing methods for third-party payors.
• Contacts insurance carriers and agencies to obtain required pre-certifications for procedures, admissions, and ancillary services.
• Operates office equipment including copiers, fax machines, and other assigned equipment.
• Utilizes communication systems to place and receive telephone calls, page staff, and relay information.
• May schedule and maintain appointments for clinic providers.
• Obtains required signatures and processes documentation related to the release of patient information in accordance with organizational policies and procedures.
• Contacts patients, providers, and third parties to obtain information necessary for insurance claims and billing processes.
• Prepares memos, correspondence, and other written documents as needed.
• Compiles periodic reports, statistical data, and other information as requested.
• Performs other duties as assigned.

Qualifications

Education:

• High School Diploma required.
• Graduate of a Medical Assistant Training Program preferred.

Work Experience:

• Three (3) to six (6) months of on-the-job training required to attain proficiency in the performance of assigned duties and responsibilities if not certified.

Licensure/Certification:

• Medical Assistant certification from an accredited program preferred.

Knowledge, Skills, and Abilities:

• Ability to obtain patient histories and vital signs to assist providers with patient examinations and treatment.
• Ability to prepare and maintain examination and treatment areas.
• Ability to perform selected clinical tests that assist in patient diagnosis and treatment.
• Ability to monitor, screen, and follow up on patient test results.
• Ability to prepare and administer medications as directed by a physician.
• Ability to maintain accurate medication and patient records.
• Knowledge of clinical procedures, patient care practices, and medical office operations.
• Effective communication and interpersonal skills.
• Ability to maintain patient confidentiality and comply with healthcare regulations.
• Strong organizational skills and attention to detail.