RN Patient Care Facilitator: Neonatal Intensive Care Unit

RN Patient Care Facilitator: Neonatal Intensive Care Unit

Maple Grove, MN

Posting Date: Apr 16 2026


Requisition Number: 513394

Why North Memorial Health?

At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women's Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

NICU SPECIFIC ESSENTIAL DUTIES:
• Reviews maternal prenatal history and collects current signs/symptoms of the newborn.
• Consults and coordinates with health care team members to assess, plan, implement and
evaluate customer plan of care.
• Performs transition, admission, discharge and transfer assessments while considering
both physical and psychosocial elements of newborn and family.
• Recognizes risk factors, change in status and interventions appropriate for newborn care.
• Initiates corrective action whenever information from monitoring equipment shows
adverse symptomatology of the newborn.
• Manages basic life support needs and stabilizes newborn until the physician or NNP is
available, based upon nursing standards and protocol.
• Records customer's vital signs, assessments, patient care and interventions as ordered.
• Works directly with physicians and NNP, assisting them during exams, diagnostic testing,
treatments and interventions.
• Participates and collaborates in multidisciplinary rounds.
• Prepares and administers (orally, subcutaneously, IM and IV) medications and records
prescribed medications.
• Reports adverse reactions to medications or treatments in accordance with the policy.
• Demonstrates phlebotomy skills.
• Provides IV therapy.
• Provides bedside care.
• Performs Point of Care testing.
• Operates, maintains and discontinues proper supplies and appropriate medical
equipment to care for customers.
• Reports any suspected abuse to the appropriate agencies.
• Initiates family education plan, as prescribed by physician. Teaches families and
significant others how to manage their newborn's care or illness by explaining: posttreatment home care needs, diet/nutrition/exercise programs, self-administration of
medication and rehabilitation, as well as provides referrals to other healthcare
professionals for follow-up treatment.
• Displays professionalism while completing multiple urgent tasks in a timely manner.
• Records all care information concisely, accurately and completely, in a timely manner, in
the appropriate format in Epic.

Requirements

Education
• Associates Degree in Nursing; Bachelor's Degree in nursing preferred.


Experience
• 3-5 years nursing experience in a hospital setting NICU as an RN is required.
• Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
• Previous experience and participation in care coordination and quality management activities preferred.
• Solid PC skills to include electronic medical record, MS applications, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.


Licensure/Certification
• Current licensure and registration as an RN in the State of MN.
• Current BLS certification for all areas of nursing practice required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

#IND123

Work Group: Maple Grove Non Contract

Hours per two week pay period: 60

Shift: Nights 12 hours


Weekend Requirement: Every 3rd Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: MG PCF A/B/M ($46.32 - $74.81), based on experience


Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: View email address on click.appcast.io. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: View email address on click.appcast.io.

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.