Senior Medical Assistant Bethpage

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram. Position Summary: We have an exciting opportunity to join our team as a Senior Medical Assistant - Bethpage. In this role, the successful candidate The Senior Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This position primarily supports the practice with Medical Assistant duties but at a senior Level. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Senior Medial Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry. Job Responsibilities: Serves as primary trainer for new hires Escorts patients to exam rooms Cleans and stocks exam rooms Measures and records patient vital signs Obtains and processes blood samples as per NYULH policy Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR Promotes a positive patient experience Communicates effectively with providers and administrative staff, elevate issues Answers phone calls Reviews and respond to in-basket messages Follows up on Rx refill requests Performs other duties as needed Clinical & Administrative Responsibilities Perform clerical and clinical responsibilities as assigned by management Responsible for monitoring dashboards to identify delays in patient flow Assists patients and communicates with physicians to obtain prescription renewals as needed Assists with training and in-servicing Medical Assistant staff Assists in the planning, coordination and schedules the activities of the medical assistants if applicable Serve as the liaison and a key point of contact between practice operations, management and coordinating patient throughout Actively listen to patient concerns, and escalates to appropriate management as they arise, performing service recovery as needed. Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility. Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicates the functionality and purpose of MyChart to patients during intake Ensures the appropriate translation services or equipment is in place prior to the start of visit Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure. Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place. Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards. Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic. Maintains patient privacy as it relates to HIPPA standards. Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider. Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care Assists physicians with procedure and/or set-up according to the specialty where necessary Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished. Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place. Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment. Reviews appropriate downtime procedures as it relates to patient visit Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care #J-18808-Ljbffr NYU Langone