Call Center Agent - Grants Pass Chevrolet, Honda and Nissan

Job Description

Job Description

Grants Pass Automotive is seeking an individual with outstanding customer service skills to join our Team in our Service call center as an Inbound Service Agent! Grants Pass Automotive is a different type of dealership.  We strive to make every customer a customer for life and happy employees make happy customers.  Every employee at Grants Pass Automotive is critical to the overall success of the dealership. 

The Inbound Agent serves as the first point of contact for customers and vendors in the dealership by handling calls, setting inbound appointments for guest and routing customer to the correct department and person.  The mission of the Inbound Agent is to maximize Customer Satisfaction, improve Customer Retention and increase hours in the Service Department.  A genuine desire to offer the best customer service is a necessity for this position!

Benefits

• Compensation $18/ hr + bonus
• Company sponsored health insurance
• Voluntary Dental/ Vision 
• Life Insurance 
• 401k 
• Paid Training 
• Paid Vacation
• Paid Sick Time 
• Employee discounts on products and services 
• Fun and friendly work environment

Responsibilities

• Properly represent the dealership to its customers and vendors in a friendly manner.
• Handle incoming phone calls from customers and vendors and route to the appropriate department and employees.
• Set appointments for inbound calls from customers and vendors.
• File all documents as required and consistent with established filing procedures.
• Work with service advisor to fill the schedule and answer any questions they may have.
• On occasion, assist Service Advisors with customer concerns.
• Other duties assigned.

Qualifications

• High School diploma or equivalency.
• College training or a degree in marketing, customer relations, business administration or related field, preferred.
• Ability to read and comprehend instructions and information.
• Excellent oral and written skills.
• Three or more years in a dealership position.
• General knowledge of vehicle operations, features, parts and systems.
• Proficient in PC software programs and computer use.
• Honesty and Integrity.

Grants Pass Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.