Product Business Operations ~ Cybersecurity

Product Operations Manager

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Job Summary

The Product Operations Manager plays a pivotal role in driving operational excellence and scalable growth across the cybersecurity service portfolio. This role owns the product lifecycle process, backlog management, cross-team coordination, and analytics, ensuring new offerings are delivered on time, within budget, and to specification. The Product Operations Manager empowers product managers, delivery, and partner teams with actionable insights, process improvements, and robust reporting to enable best-in-class service and sustained margin growth. This person leads product lifecycle management (PLM) initiatives, develops and maintains key templates and dashboards, and fosters a culture of continuous improvement across the practice. They also partner closely with product managers to align operational plans to strategic product roadmaps and collaborate with architecture and engineering teams to ensure modular and scalable service delivery.

Key Responsibilities

• Product Strategy & Vision (Operational Alignment)
• Collaborate closely with product managers to understand and align operational activities with strategic product initiatives and vision.
• Provide operational feasibility insights and impact analyses to support product decision-making.
• Product Lifecycle Management
• Design, document, and continuously improve product lifecycle processes—from ideation and intake through launch, enablement, maintenance, and end-of-life.
• Coordinate product launch readiness across offering, delivery, marketing, and enablement stakeholders.
• Ensure all required documentation, templates, checklists, and operational guides are regularly reviewed and updated.
• Backlog & Prioritization
• Own the product backlog, supporting product managers in prioritization by strategic value, effort, and market need.
• Facilitate backlog grooming sessions and ensure stakeholders' input from sales, delivery, customer success, and partners is captured and actionable.
• Modular & Scalable Architecture Coordination
• Partner with architecture and engineering teams to ensure operational readiness for modular cybersecurity service components.
• Ensure operational processes and tooling scale with the evolving modular service architecture.
• Feature Lifecycle Management Support
• Support tracking of feature lifecycles to enable smooth introductions of new product capabilities and phased sunsets of legacy features from an operational perspective.
• Data Analytics & Reporting
• Maintain dashboards and reporting templates for KPIs (adoption, churn, margin, NPS, operational health).
• Aggregate and analyze metrics, providing regular performance reports to the offering leadership team.
• Track the progress and outcomes of product initiatives and support data-driven decision making.
• Operational Enablement & Process Optimization
• Identify workflow bottlenecks and drive process improvements that accelerate time-to-value.
• Lead regular retrospectives, capturing lessons learned and implementing best practices.
• Develop and deliver onboarding/training materials for new team members and stakeholders.
• Operational Insights for Service Design & Innovation
• Analyze operational data and feedback to identify opportunities for service design improvements.
• Collaborate with product management to integrate operational lessons learned into innovation roadmaps.
• Feedback Loop to Research & Development
• Serve as a conduit for operational insights and incident trends, channeling feedback to R&D and engineering teams.
• Customer Experience Support & Adoption Facilitation
• Coordinate operational support for customer experience strategies, ensuring smooth onboarding, adoption, and issue resolution.
• Vendor and Technology Partner Coordination
• Manage communications and coordination with technology partners and vendors to ensure product supportability and continuity.
• Cross-Functional Collaboration
• Facilitate communication and handoffs between product, delivery, enablement, sales, and partners to ensure smooth operationalization of new products and changes.
• Support executive reporting, compliance documentation, and incident management related to product operations.
• Core Technical Skills
• Strong proficiency in product lifecycle management and backlog prioritization tools, including Jira, Confluence, and agile project management platforms.
• Advanced skills in data analytics and KPI dashboarding using tools such as Power BI, Tableau, or similar, with the ability to translate data into actionable insights for strategic decision-making.
• Foundational knowledge of cybersecurity technologies, frameworks, and regulatory requirements (e.g., NIST, ISO 27001, GDPR) to support compliance and risk management in product operations.
• Familiarity with DevOps practices, automation tooling, and scalable operational processes to enhance service delivery and continuous improvement.
• Leadership Skills
• Demonstrated ability to lead and influence cross-functional teams to adopt operational best practices and execute complex initiatives without direct authority.
• Strong project and stakeholder management skills, with an emphasis on driving operational change and continuous process improvements.
• Exceptional problem-solving and critical thinking capabilities, enabling proactive identification of bottlenecks and risk mitigation.
• Communication & Collaboration Skills
• Excellent communication skills with the ability to effectively bridge technical and non-technical audiences, including engineering, product, delivery, sales, and leadership teams.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.