Leasing Consultant - Hanover Dilworth

Leasing Consultant Position

Hanover Company is seeking a Leasing Consultant for our luxury community at Hanover Dilworth in Charlotte, NC. This property offers luxury living with a sprawling top-floor amenity space, including a rooftop pool with sweeping views, coworking areas, a fitness center, and entertainment features like a golf simulator and media lounge. Studio to three-bedroom residences, along with townhomes and penthouses, feature gourmet kitchens, spa-inspired bathrooms, custom closets, and modern finishes designed for comfort and elevated living.

Key Responsibilities:

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily.
• Develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in, with final approval from Property Manager.
• Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team.
• Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic.
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties.
• Assist with Property Manager in maintaining the property's overall curb appeal.
• Conduct daily inspections of model units, available apparent, and the entire tour path to ensure a pristine and welcoming appearance.
• Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents.
• Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience.
• Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet.
• Plan and participate in monthly resident events in accordance with Hanover expectations.
• Support resident retention strategies through effective communication and exemplary service. Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope.
• Meet or exceed social media content standards and contribute to maintaining a positive online reputation.
• Solicit survey responses and respond thoughtfully to resident feedback.
• Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
• Review and respond to any inquiries from the Global Support Services Team to address operational inquiries and improvements.
• Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments.
• Assist with general site operations as directed to support efficient and cost-effective management of the community.
• Represent the property and Hanover professionally in all interactions, including timely and courteous email communication.
• Uphold the "Making Life Easy" standard in service delivery to residents, prospects, and team members.
• Adhere to Hanover's uniform and appearance policy.
• Perform additional duties as assigned.

Required Skills & Abilities:

• Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication (spelling and grammar).
• Knowledge of Entrata or similar property management software preferred. Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
• Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
• Must be able to work weekends, evenings, holidays and flexible hours as needed.

Physical Requirements:

• Must be able to communicate clearly and effectively with residents, prospects, vendors, and team members, both in person, over the phone and via email.
• Must be able to operate standard office equipment, including computers, printers, phones, and copiers.
• Must be able to sit or stand for extended periods of time, including walking the property in varied weather conditions, conducting tours, and attending meetings.
• Must be able to move freely throughout the community, including climbing stairs, walking on uneven surfaces, and accessing multi-level buildings without elevators.
• Must be able to lift and carry up to 20 pounds (e.g., marketing materials, packages, or office supplies).
• Must have the visual acuity to read and interpret documents, screens, and property layouts.
• Must have the manual dexterity to use a computer keyboard and handle paperwork efficiently.

Hanover offers competitive salaries, quarterly bonus potential, upward mobility, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.