Case Manager, Psychiatric Residential Treatment Facility (PRTF)

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:
Starting Pay: $23/hour

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

This Opportunity:
The primary responsibilities of the Case Manager, Child Crisis Services are to plan, coordinate, track and monitor care across a spectrum of services for Monarch's Crisis & Urgent Care Services supporting children/adolescents with complex multi-system involvement and/or chronic physical health conditions. This includes care coordination specifically from discharge to recommended services.

What You'll Do:

• Connects individuals to resources to increase health, resiliency and satisfaction, including access to physical and behavioral health, social services, transition to/from inpatient facilities, hospitals, residential programs, housing, educational systems and employment opportunities.
• Communicates with aftercare providers for individuals receiving services and delivers follow-up through monitoring, education, and consultation.
• Assists individuals with developing relationships; coordinates and monitors services; tracks service activities in relation to the person-centered plan.
• Ability to complete group therapy and complete comprehensive clinical assessments as needed.
• Ensure Monarch's admission and discharge procedures are observed. Coordinate admissions, transfers and discharges under the supervision of the Program Director.
• Complete telephonic or face-to-face assessments to determine appropriate level of care and make an initial determination as to whether the individual receiving services is a member of a targeted population.
• In collaboration with treatment team members, works with individual and parent/caregiver to develop a crisis plan.
• Identify, prevent, intervene, and stabilize crisis as needed by making expeditious and sound clinical decisions so that the individual receiving services receives timely and appropriate services.
• Provides services to individuals including assertive outreach, establishing support networks, crisis and family intervention, crisis management.
• Assist individuals in identifying strengths and needs and identify formal and informal supports and lead the Person-Centered Process.
• Attend and actively participate in meetings and training as required.
• Maintain current licensure and certification in all agency, state and federal training requirements.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Demonstrate knowledge of emergency procedures and assist in crisis situations. Complete all other relevant responsibilities as assigned by the supervisor.
• Driving and travel may be required.

Education We're Looking For:
Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:
Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:
Experience with children/youth/adolescents in a Crisis setting | 1-4 years (Dependent Upon Education - see Job Description) | Not RequiredExperience working with children, adolescents, or transition-aged youth with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required

Schedule:
Monday-Friday 8am-5pm

**Anticipated Start Date 7/27/2026**

Target Weekly Hours:
40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.


Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact View email address on click.appcast.io or call View phone number on click.appcast.io.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.