Front Desk Agent
Avion Hospitality
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
- Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Charleston, SC vacancy
- ...efficiently, balancing guest satisfaction with hotel interests. Front Desk Operations: Manage all guest check-ins, departures, and... ...professionally without direct supervision. SUMMARY: The Front Desk Agent is responsible for providing quality guest services that...SuggestedImmediate startShift work
Charlestowne Hotels
Charleston, SC2 days ago - ...experience • Benefits offered, Medical, Dental, and Vision • Fun and positive work environment Qualifications • At least a year front end medical office admin experience including phones, scheduling, check in/out, insurance verification/authorization and prepping...SuggestedFull timePrivate practiceWork at officeMonday to Friday
Health Care Support Staffing
Charleston, SCmore than 2 months ago - ...Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns...SuggestedContract workWork at officeLocal areaFlexible hoursAfternoon shift
- Hyatt Hotels - 560 King Street - Responsibilities: Greet and register guests upon arrival; Manage reservations (make/modify/cancel); Handle phone inquiries and guest requests; Provide concierge information on local attractions; Settle guest accounts at departure HYATT Hotels...SuggestedLocal area
- ...Front Office Agent Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the... ...and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks...SuggestedShift work
- Charlestowne Hotels - - Responsibilities: Provide high level of customer service; Check in and out hotel guests in a confident, professional and friendly manner; Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information; Balance...Shift work
- Front Desk Agent (Part Time) Full Time Emeline, Charleston, SC, US Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises...Full timePart timeLocal area
- At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always...Full timeLocal areaFlexible hours
Hyatt Place North Charleston
Charleston, SCmore than 2 months ago - ...Job Description Job Description Description: Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting...Full timePart timeLocal areaWeekend work
The Lowline Hotel
Charleston, SCa month ago - Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows ...Full timeTemporary workWork at office
Cordell
Charleston, SC19 days ago - ...when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage...Part timeRelocationAfternoon shift
- ...learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you'll be surrounded by... ...essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds...Daily paidWork at officeLocal area
Bartram Family Dental Care
Charleston, SC4 days ago $50k - $60k
...exceptional support to both our internal team and our clients. Core Responsibilities Office Operations & Client Relations: Manage the front-of-house experience, including phones, visitors, and general correspondence, while maintaining a professional and organized office...Full timeWork at officeLocal areaTheface Hr
Charleston, SCa month ago- ...across our growing network. Job Description Summary: Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center...Part timeWork at office
Summit Spine and Joint Centers
Charleston, SC21 hours ago - ...Front Desk Agent Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions...Daily paidTemporary workLocal areaFlexible hoursShift workWeekend workAfternoon shift
SpringHill Suites Miami Airport South
North Charleston, SC3 days ago - Personal Injury Paralegal/Legal Assistant Growing personal injury law firm is seeking a Personal Injury Paralegal/Legal Assistant. They handle complex cases and provide each attorney and staff with the support they need. Their attorneys and staff pride themselves on...Full time
gpac
Charleston, SC3 days ago - ...healthcare to patients within the rural health network throughout the state of South Carolina. Provide administrative coverage at the front desk of the Clinic including monitoring the clinic appointment line to include scheduling appointments for clients from outside...Hourly payWork at officeFlexible hoursShift work
MUSC Health & Medical University of SC
Charleston, SC3 days ago - Job Description Summary Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining...Hourly payWork at officeShift work
Medical University of South Carolina
Charleston, SC5 days ago - Palmetto Health is a successful and highly regarded concierge medical practice providing comprehensive care focusing primarily on internal medicine, bariatric medicine (weight loss) and anti-aging/regenerative medicine. The practice is seeking a full-time Patient Care ...Full timeWork at officeMonday to FridayDay shift
Lange Recruiting
Charleston, SCmore than 2 months ago - Job Description Summary The Unit Secretary on the ____________ Unit reports to the Nurse Manager of the ____. Under general supervision, the Unit Secretary is accountable for performance of clerical work related to the nurses’ station. This position serves in the ...Hourly payWork experience placementShift work
Medical University of South Carolina
Charleston, SC3 days ago - Job Description Summary The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare...Hourly payWeekend work
MUSC
Charleston, SC3 days ago - Summary This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service. Click on "Learn more about this agency" button below to view ...Full timeTemporary workPart timeWork experience placementWork at officeImmediate startTrial periodRelocation packageShift workAfternoon shift
Headquarters Air Force Reserve Command
Charleston, SC16 hours ago $10 per hour
...FitLife Front Desk Attendant Welcome to FitLife in Charleston, SC! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members...Hourly pay- Air Reserve Technician The primary purpose of this position is: As an Air Reserve Technician (ART), accomplishes a variety of duties involving assisting in determining unit's readiness and capability to perform its peacetime/wartime mission, to support programs and ...
US Department of War
Charleston, SC1 day ago - Air Reserve Technician (ART) Position This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service.
US Government Jobs
Charleston, SC1 day ago - ...controller of the studio. You don't run the patient experience from the front - you build the runway that makes it possible. Every provider... ..., and right to exceptional care • Support the front desk and concierge experience as needed - checking patients in and out...Full timeShift work
NakedMD
Charleston, SC4 days ago - Opportunity Details Full-Time Aircrew Scheduler On-site Charleston, SC Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government...Full timeContract workTemporary workFor contractorsFlexible hours
STI-TEC, Inc.
Charleston, SC1 day ago $148.89k
Company Overview Check out this video and find out why our team loves to work here! ( Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful...Contract workFor contractorsWork experience placementFor subcontractorH1bShift workCDM Smith
Charleston, SC4 days ago- ...healthcare to patients within the rural health network throughout the state of South Carolina. Provide administrative coverage at the front desk of the Clinic including monitoring the clinic appointment line to include scheduling appointments for clients from outside...Hourly payWork at officeFlexible hoursShift workRotating shift
MUSC Health & Medical University of SC
Charleston, SC3 days ago - Job Category: Health Information Management Job Type: Part-Time Job Location: SC-Charleston Facility Type: Long-Term Acute Care Shift Type (Clinical Positions): Day Shift Summary At AMG we offer our employees much more than just a job in the healthcare industry. We offer...Part timeShift workDay shift
Acadiana Management Group LLC
Charleston, SC2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
Related searches
- ultrasound receptionist Charleston, SC
- nursing home receptionist Charleston, SC
- receptionist fitness Charleston, SC
- urgent care receptionist Charleston, SC
- receptionist customer service Charleston, SC
- law firm receptionist Charleston, SC
- ophthalmology receptionist Charleston, SC
- acupuncture receptionist Charleston, SC
- pt evening receptionist Charleston, SC
- receptionist front desk Charleston, SC