Teller - Full Time - Waupaca, WI

Job Description

Job Description

Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Branch Teller

The Branch Teller is responsible for providing exceptional service to our customers, processing transactions accurately and efficiently, and balancing a cash drawer daily. This position helps strengthen customer relationships by identifying needs and recommending appropriate products and services.

Bank First believes great customer service comes before sales goals, you won't have to meet sales goals here! We believe in giving the best customer service and building relationships with our customers, therefore our tellers are not focused on selling, but rather great customer service!

Key Responsibilities

• Provide exceptional customer service
• Process transactions accurately and efficiently
• Accurately balance cash drawer daily
• Identify customer needs and suggest appropriate products or services
• Follow established Know Your Customer guidelines to properly identify customers
• Adhere to all rules and regulations
• Primary contact for customers’ daily banking needs including deposits, withdrawals, payments, check cashing, etc.
• Complete Image Capture as needed
• Respond to customer calls and inquiries; transfer calls appropriately when needed
• Assist customers with entry into Safe Deposit Boxes
• Update customer information as needed (name, address, phone number, email address, etc.)
• Maintain efficiency with cash drawer, keeping only minimum cash needed
• May balance ATM
• Assist with branch reporting including bank secrecy act log and other bank and mandated reports

What We’re Looking For

• High school diploma or equivalent
• Customer service experience required; cash handling preferred
• Strong communication and interpersonal skills
• Proficiency in Microsoft Word and Excel
• Excellent organizational skills

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.