Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a growing team in Arkansas. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-moving call center setting. In this permanent, entry-level role, you will support clients by handling service inquiries, documenting interactions accurately, and contributing to a high-quality customer experience. Candidates who are adaptable, attentive to detail, and comfortable managing multiple tasks will be well positioned for success.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for a range of service-related questions.
• Record client interactions thoroughly in the case management system to ensure accurate tracking and follow-up.
• Maintain daily activity records that support productivity monitoring and continuous performance improvement.
• Reach out to customers when additional clarification or follow-up is needed to bring more complex issues to resolution.
• Assist with assigned team initiatives, including testing activities and customer support projects led by management.
• Adjust quickly to updated procedures, service expectations, and departmental guidelines as business needs change.
• Deliver a high-quality experience in an onsite call center environment while balancing efficiency with quality service.• High school diploma or equivalent required.
• Previous customer service experience in a fast-paced setting is preferred.
• Strong communication skills, including the ability to interact effectively by phone and in writing.
• Comfortable handling multiple priorities while staying organized and attentive to detail.
• Proficiency with basic computer applications, internet-based tools, and Microsoft Excel.
• Ability to work independently, contribute to team objectives, and remain composed in high-pressure situations.
• Demonstrated professionalism, reliable attendance, and sound judgment when working with confidential information.