Public Service Intern 1, Information Technology [R0153531]

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at View phone number on aiapply.co or View email address on aiapply.co.

Job Description

The University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531].

ROLE of the POSITION

Under general supervision, Public Service Interns receive training and complete a variety of assignments in staff activities directly relating to their major course of study in order to enhance their academic training.

This role provides Help Desk support, offering a range of assistance to customers with technical needs and usage.

While the position operates within a technology support environment, the core duties extend beyond technical troubleshooting and encompass service operations, administrative coordination, and organizational support functions that directly support academic pathways in Business, Management, Public Administration, Operations, Communications, and Information Systems.

Duties include:

• Under general supervision, assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support. Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.
• Review incoming IT service requests, document issues accurately, and route or resolve tickets in accordance with established guidelines. Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner.
• Assist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools. Reinforce effective communication techniques and consistent service standards under the direction of supervisory staff.
• Support student field workers by demonstrating established procedures for resolving common on-site technical issues. Share knowledge of hardware, software, and troubleshooting processes while modeling professional interaction with campus customers.
• Assist in maintaining and updating Student Help Desk schedules and operational coverage plans to help ensure consistent service availability. Provide administrative support related to staffing coordination and service continuity.
• Gain practical experience by assisting with more complex or high-priority service requests under guidance from professional staff. Participate in both desk and field activities to broaden understanding of campus technology services, public service operations, and problem resolution processes.

INFORMATIONAL NOTES:

Employment is not to exceed six months from the date of graduation.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE: Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.

KNOWLEDGE, SKILLS AND ABILITIES (required at time of application): General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support]. Ability to: compose reports of work activities.

BACKGROUND SCREENNING

Employment is contingent upon the successful completion of a pre-employment background screening.

PREFERRED QUALIFICATIONS

• Prior customer service experience in a technical or service-oriented environment
• Previous IT Help Desk or user support experience in a high-volume setting
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users
• Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
• Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff
• Experience working in a higher education environment
• Commitment to collaboration, respect for others, and high-quality customer service

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Grade 27 Step 1, salary $46,207.44 prorated to reflect 30-hour work weeks is $34,655.58 .

In accordance with Nevada Administrative Code (NAC) 284.170 , initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.

This is a 0.75 FTE position scheduled to work 30 hours per week. Eligibility for a merit salary increase is based on completion of one year of full-time-equivalent service. Accordingly, an employee who remains at 0.75 FTE will generally reach the required service threshold after approximately 16 months rather than 12 months. Merit increases remain subject to satisfactory performance and the rules governing pay progression.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
• Paid time off, sick leave, and holidays: Annual and sick leave accrue on a prorated basis according to the employee’s hours in paid status. At 0.75 FTE, leave is generally earned at 75 percent of the applicable full-time accrual rate.
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — contact View email address on aiapply.co or visit our Veterans Webpage .

HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.

This recruitment will close at midnight (Pacific Standard Time) on Monday, October 5, 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact View email address on aiapply.co for support.

For assistance with the application process, please review instructions on How to Apply . For further assistance, contact UNLV IT Human Resources at View phone number on aiapply.co or View email address on aiapply.co and include the job requisition number in your email subject line.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

Current UNLV and Nevada System of Higher Education (NSHE) employees must apply through Workday. Type Find Jobs in the Workday search bar or access the page directly here: JOB HUB

Search for this position using the job requisition number R0153531 .

To ensure your application is processed correctly, current UNLV and NSHE employees should apply internally through Workday. If you submit an application through the external careers site, you will be asked to reapply as an internal application, which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at:

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 159, Telephone: View phone number on aiapply.co; Email: View email address on aiapply.co, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: View phone number on aiapply.co FAX: View phone number on aiapply.co; TDD: View phone number on aiapply.co; Email: View email address on aiapply.co; or to both.

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

Exempt

Full-Time Equivalent

Required Attachment(s)

The following attachments are required for consideration:

• A letter of interest (cover letter)
• A detailed resume listing qualifications and experience
• If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.

Optional: The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Posting Close Date

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.