Hospitality Service Assistant - Guest-First Support

Nestled above the heart of Atlanta, The Retreat, our exclusive private membership rooftop club offers an elevated experience in dining, ambiance, and hospitality. Designed for an elite clientele, the club blends refined social interaction with premier service in a chic, high-altitude setting. We are seeking polished, professional, and service-driven individuals to join our team. Position Summary The Server Assistant is an essential member of the Retreat’s service team. This role supports servers, bartenders, and culinary team members while helping create a polished, attentive, and welcoming guest experience. Successful Server Assistants anticipate needs, move with purpose, communicate clearly, and take ownership of the details that make service feel seamless. This is not simply a table-clearing position; the Server Assistant is a direct representative of the Retreat’s hospitality standards. Key Responsibilities Welcome and acknowledge guests with warmth and professionalism. Prepare and maintain tables, service stations, and guest-facing areas. Assist with water service, food delivery, clearing, resetting, and ongoing table maintenance. Deliver food accurately and confidently using proper table and seat positions. Anticipate guest and team needs instead of waiting to be directed. Communicate guest requests, dietary restrictions, service delays, and concerns promptly. Keep service stations clean, organized, stocked, and ready throughout the shift. Complete all opening, running, and closing responsibilities thoroughly. Assist teammates whenever needed and contribute to a respectful, collaborative work environment. Follow all Retreat service, sanitation, food-safety, and workplace-safety standards. Participate in pre-shift meetings, training sessions, and required service education. Performance Expectations Every Server Assistant is expected to demonstrate: Genuine hospitality and a guest-first mindset A strong sense of urgency Attention to detail and dining-room awareness Professional communication and appearance Reliability, punctuality, and accountability Teamwork and a willingness to assist others Openness to coaching and continuous improvement Consistent performance during both busy and slower periods Qualifications Previous hospitality or restaurant experience is preferred but not required. Strong communication and listening skills. Ability to remain organized and composed in a fast-paced environment. Ability to learn menu items, table numbers, seat positions, and service standards. Dependable, professional, and committed to working as part of a team. Availability to work evenings, weekends, holidays, and special events as needed. Ability to stand for extended periods and safely carry trays, dishes, glassware, and service supplies. Our Standard At the Retreat, Server Assistants are active participants in the guest experience. They observe the room, anticipate what is needed, and take purposeful action to support both guests and teammates. Success is measured not only by completing tasks, but by helping the entire team deliver organized, gracious, and memorable hospitality. Responsibilities may be adjusted based on the needs of the operation. #J-18808-Ljbffr The Gathering Spot