Referral Coordinator

JOB SUMMARY:

The Referral Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. QUALIFICATIONS/EDUCATION: · High School Diploma or equivalent required. · Bi-lingual English/Spanish preferred; must be able to read, write, and speak English. · 2-3 years of related referral experience in a medical setting preferred. · Strong people skills. · Data entry skills. · Attention to detail. · Strong organizational skills and ability to multi-task effectively. · Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. ABILITIES/SKILLS: · Basic computer skills to be able to recognize and understand our EMR System. · Excellent communication, Customer Service, and telephone skills. · Strong organizational skills and ability to multi-task effectively. · Must be able to work independently with minimal supervision in a fast-paced environment. · Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. · Must be dependable and conduct him/herself in a professional manner. · Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. · Must be able to follow policies and procedures. ESSENTIAL DUTIES/ RESPONSIBILITIES: · Process referral authorizations for procedures as ordered by the physician. · Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date. · Obtains any clearance required for the procedure. · Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have. · Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc. · Assist patients with inquiries or concerns and ensure patients’ expectations are met. · Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure. · Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages. · Confirm daily patient attendance for procedures with the surgical center and the hospitals. · Ensure that the volume of procedures and patient confirmations are accurate for each provider. · Answering incoming calls in a professional, courteous and timely manner. · Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. PRE-EMPLOYMENT REQUIREMENTS Criminal Background Check BENEFITS Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.