Administrative Assistant (Patient Scheduler) - Concord, MA

BostonIVF part of IVIRMA of North America network of top fertility practices in the United States is currently recruiting an Administrative Assistant/Patient Services Scheduler to join our Concord, MA office. This is a Full-Time position, Monday - Friday 9:00am-5:00pm. Job Purpose The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care. Essential Functions And Accountabilities Manages schedule of assigned provider(s); Assesses scheduling conflicts and problems with recommendations for solutions. Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record. Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider. Completes accurate documentation of informed consent with patients for appointments as needed. Provides accurate, detailed information to patients regarding test preparations, time of patient scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. Works closely with patients’ care team to coordinate total patient care. Comforts patients by anticipating their anxieties and answering their questions. Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items. Academic Training High School Diploma or equivalent (GED) - required Associate’s degree – a plus Area: Administrative Management or other related field Position Requirements/Experience 2+ years practical experience working in a similar position Experience working in medical/healthcare industry 3+ years practical experience working in a customer service setting Technical Skills Proficient computer skills (Microsoft Office). Experience with medical office software program(s) (EMR’s) preferred. Benefits Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long-Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.” Monday - Friday 9:00am-5:00pm. #J-18808-Ljbffr IVI RMA GLOBAL