Retail Trainer

Job Description

Job Description

We are seeking a Retail Trainer to join our team and help develop the skills of our retail staff. In this role, you will design and deliver engaging classroom training programs, provide hands-on coaching, and ensure employees have the knowledge and tools needed to deliver exceptional customer service and meet sales goals.

You will lead orientations, provide ongoing support, and create a smooth onboarding experience for new team members. Reporting to the District Manager, this position is ideal for a dynamic trainer who thrives in a fast-paced retail environment and is passionate about developing talent and driving operational excellence. Compensation:

$46,000

Responsibilities:

• Perform additional duties as assigned by the supervisor
• Provide hands-on instruction on company policies, procedures, and performance expectations to support successful role transitions
• Utilize training documentation to track new hire progress and provide updates to relevant stakeholders
• Ensure all communications are handled in a timely, professional, and respectful manner
• Complete required onboarding documentation, including the employer section of Form I-9, and maintain communication with Store and District Managers regarding paperwork and training status

Qualifications:

• Excellent verbal and written communication skills, with strong listening and interpersonal abilities to effectively engage individuals from diverse backgrounds, including those who may be disabled or disadvantaged
• High school diploma or equivalent, or ability to obtain via The Excel Center
• Demonstrated ability to work independently with minimal supervision, exercise sound judgment, and maintain discretion in applying company policies
• Strong organizational skills, with the ability to prioritize multiple tasks, meet tight deadlines, and adapt under pressure
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites

About Company

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.