Operations Manager

Operations Manager


General Hotels Corporation is looking for an Operations Manager for the Crowne Plaza Union Station . The Operations Manager will provide operational, accounting, administrative, and human resources assistance to the department leaders. This position is part of the Crowne Plaza Union Station's Executive Committee and reports directly to the General Manager. Responsibilities

• Conduct operational, safety, and brand standards training
• Conduct employee onboarding and orientation
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner
• Assist with hotel accounting and payroll review and processing
• Manage reporting and data entry functions in accordance with IHG and General Hotels Corporation Standards
• Manage property uniform inventory
• Prepare and submit month-end reporting based on management company's timeline and requirements
• Manage all accounts receivable, including setting up new accounts, sending invoices, posting payments, and collections
• Work with the sales department to bill groups accurately and in a timely manner
• Respond to all guest billing inquiries in a timely and accurate manner with a focus on guest service
• File HR and accounting records (digitally and physically)
• Answer phones, respond to emails, order office supplies, and complete other administrative office tasks
• Participate in the Manager on Duty (MOD) program, covering MOD shifts as needed

Requirements

• Intermediate or better knowledge of MS Office, particularly Word and Excel
• Strong organizational skills with a problem-solving attitude
• High level of confidentiality and integrity
• Excellent written and verbal communication skills
• Solid knowledge of office procedures
• High attention to detail
• Experience working in a hotel or other hospitality setting

Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Earned Wage Access (on-demand pay)
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. Our hotel portfolio spans across the Midwest and Florida, and we are continuing to expand our footprint. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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