HR Shared Services Advisor / HR Call Center --- Hybrid role

Job Description

Job Description

HR Shared Services Advisor

Location - Remote and Onsite - Thrice a week - Pensacola, FL

Duration : Long term ongoing with no end date

Compensation*

Rate : $25/hr on W2

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

Role:

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications

• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints

• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

• Perform functions in adherence to defined service level agreements

• Ensure compliance with all HR related policies, practices, and procedures

• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures

• Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:

• Advanced customer service focus and relationship management skills

• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

• Familiarity with various Human Resource issues, services, and systems

• Desired: Previous call center experience

• Desired : Exposure to human capital management systems

• Desired: Familiarity with products, services, programs, policies, and procedures

• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem-solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective verbal and written communication skills

• Exposure to human capital management systems

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.

Company Description

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations. \r\n\r\nOur expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions. \r\n\r\nZillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.