Epic Certified Willow Pharmacy Applications Manager 6355647

Job Description The Epic Certified Willow Applications Manager will bring experience with Willow Inpatient and Willow Ambulatory applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and complex pharmacy workflows. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Willow Applications Manager will be responsible for collaborating with Accenture teams, software vendor teams, and client teams in the following role requirements. Responsibilities Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations. Support the teams working on other, non‑Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices. Support monthly the FDB Load process. Support incoming e‑Prescribing workflows, including Surescripts support. Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs. Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring. Maintain system documentation, including workflows, build specifications, and testing protocols. Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks. Collaborate with non-pharmacy teams inside the organization to transition work or complete cross‑functional tasks as needed. Take on‑call rotations for critical incidents, including some weekend on‑call rotations. Ensure compliance with HIPAA, data governance, and organizational security policies. Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs. Basic Qualifications A minimum of four years of experience as an Epic Willow Application Analyst. Current Willow Ambulatory Epic Certification. High school diploma or GED. Preferred Qualifications Current Willow Inpatient Certification. Compensation & Benefits Hourly Salary Range: $90 – $95 per hour (varies by location). Benefits include medical, dental, vision, long‑term disability, 401(k) plan, and paid time off. Role Location & Hourly Salary Range: California $90 - $95; Cleveland $90 - $95; Colorado $90 - $95; District of Columbia $90 - $95; Illinois $90 - $95; Maine $90 - $95; Maryland $90 - $95; Massachusetts $90 - $95; Minnesota $90 - $95; New York $90 - $95; New Jersey $90 - $95; Virginia $90 - $95; Washington $90 - $95. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We are an EEO and affirmative action employer of veterans and individuals with disabilities. We are committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr Accenture