Advanced Service Technician

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Advanced Service Technician

Salary Range: $30.00 To $33.00 Hourly

Colorado Pool + Spa Scapes is dedicated to providing quality swimming pools, spas, and water feature design, construction, and renovation, for both residential and commercial applications. With more than 30 years of combined experience in the pool and spa industry, the Colorado Pool + Spa Scapes team has achieved much success due to our hard work and dedication to improving our craft on a daily basis. Colorado Pool + Spa Scapes is an employee-owned business, which means we prioritize our employees and make it our mission for them to enjoy work and the beautiful valley we live in. If you know someone who would be a good fit, pass this along!

Job Summary

Employee performs cleaning and general maintenance of complex pools and spas and aids in training and quality control of Journeyman Service Technicians. Reports to scheduled accounts daily including advanced and commercial accounts to tend to clients’ spa needs, and reports service completed and any concerns in digital service logs aligned with the account. Enriches customers’ lives by providing a quality, customer-driven service experience with each visit.

General Qualifications

1. 1. General education: high school diploma or GED
2. 2. Valid Colorado Driver's License and clean driving record to enable commercial insurance coverage
3. 3. 7+ years of experience in the pool + spa service industry or equivalent
4. 4. Strong written and verbal communication skills
5. 5. Proficient in phone technology and basics of software

Physical Requirements

1. 1. Must be able to lift and carry 50 pounds
2. 2. Must be able to navigate uneven, rocky, mountainous terrain and stairs
3. 3. Must be able to bend and stoop to access equipment hatches
4. 4. Must be able to navigate through very deep snow that requires snowshoes
5. 5. Must be able to shovel heavy snow for 15 minutes or longer
6. 6. Must be able to climb ladders and step stools
7. 7. Must be able to use equipment and power tools properly and safely

General Spa and Pool Maintenance

1. 1. Scrub debris in and around the spa or pool area and use the net to keep the spa or pool looking presentable
2. 2. Check water balance using the Taylor Test Kit to get accurate chemical readings
3. 3. Check sanitizer levels and adjust as needed to maintain safe water chemistry
4. 4. Determine proper water balance and sanitizer adjustments by accurately measuring chemical dosage and water level to keep water properly balanced
5. 5. Check spa controls and equipment for leaks, noises, or other concerns to catch issues early
6. 6. Spray off the filter or backwash the sand filter to ensure accurate functioning
7. 7. Discuss and sell necessary chemicals to customers to support spa longevity
8. 8. Provide outstanding customer service to clients, ensuring specific requests or problems are resolved
9. 9. Confidently maintain Nespa, stainless steel/copper, in-ground, and bromine pools and spas to serve the full range of account types
10. 10. Understand and operate pool, spa, advanced controls, and complex mechanical rooms to independently handle the most demanding accounts
11. 11. Train and develop Journeyman Technicians and provide quality checks to ensure consistent, high-quality work

Spa and Pool Knowledge

1. 1. Understand and execute spa or pool life support to keep systems operating safely
2. 2. Understand the different model levels of Sundance and Jacuzzi equipment to service each correctly
3. 3. Continually grow knowledge by completing courses and seminars to stay current on best practices
4. 4. Train and develop Apprentice and Journeyman Service Technicians to build a stronger service team
5. 5. Complete basic troubleshooting of pools and spas to resolve common issues quickly

Administrative

1. 1. Complete service orders as scheduled and efficiently to keep the daily route on track
2. 2. Contact the office team when additional work orders are needed to complete daily hours
3. 3. Communicate effectively with the office and provide a completion timeline to necessary parties to keep everyone informed
4. 4. Ensure required inventory is available and maintain truck inventory daily to stay prepared for each appointment

Customer Service

1. 1. Review the quality of customer communication and provide customer service training for all Service Technicians to raise the standard of every interaction
2. 2. Contact customers and the office after every service call with diagnosis status, next steps, and recommended new equipment to streamline processes
3. 3. Follow up with clients after diagnosis and repair with an update, timeline, and explanation to keep customers informed and confident in the work performed
4. 4. Communicate with customers to recommend new equipment as needed to support informed purchase decisions
5. 5. Properly document all service and communication in the notes to keep records complete and accurate

Quality & Training

1. 1. Provide quality basic repair work to clients to protect the company's reputation
2. 2. Conduct quality checks on Service Apprentices and Journeymen as needed to maintain consistent standards
3. 3. Provide training and be the field point of contact to Service Apprentices and Journeymen to build a stronger team

What we provide to you

• $30-$33/hr depending on experience
• Potential for a 4-day work week or high potential overtime pay
• A company vehicle for all your house calls
• On-the-job training (6 months)
• Growth opportunities throughout the company
• ESOP – employee stock options
• PTO – 6 sick days and 5 days of vacation time
• Medical/vision insurance (70% paid by us!)
• $500 Annual Wellness Benefits
• 401k match

Finding a good culture fit for the team and the candidate is important at Colorado Poolscapes, if you do not qualify for ALL the requirements of this job, feel free to still apply and share your story with us!