Front Shift Leader

Front Shift Leader

This position is a full-time (35-40 hours per week), hourly, non-exempt position. Salary: $24.00 - $27.00, per hour - see below for additional salary & benefits offered for this position. This position requires 100% onsite work at 3181 Harbor Blvd, Costa Mesa, CA 92626. Must be 18 years of age or older, authorized to work in the U.S., and have the ability to lift and carry up to 50 pounds for brief and short distances. A qualified candidate will have the ability to speak and understand English. A qualified candidate should have a minimum of 3 years of experience in the restaurant industry, and a minimum of 1 year of proven management experience. See a full list of requirements, qualifications & skills below.

Responsibilities and Duties

As a Front Shift Leader, you will join a leadership team that are the influencers and culture bearers behind the Chick-fil-A brand. Our Leadership team works together to serve thousands of guests every day with excellence and care. This position requires full engagement and effort within our shift operations team. You will ensure consistent adherence by staff to all goals and expectations from shift-to-shift by means of communication, coaching, and enforcement.

As a Front Shift Leader you will be responsible for:

• Management of shift operations and logistics within your team
• Completing assigned tasks and reports
• Training and communicating with staff professionally and effectively
• Continued development in personal and team growth
• Taking orders, expediting/bagging, delivering meals to guests, assisting with guests needs
• Maintaining a sparkling clean store
• Receiving truck and maintaining inventory organization when assigned
• Following LEAN processes and procedures for quality and inventory control
• Performing food safety and quality practices and measures including the SAFE Daily Critical and daily eRQA
• Collaborating with team members and fulfilling our mission: Excellence every day & Care for everyone
• Achieving annual and 90-Day Performance Goals

Qualifications and Skills

• A qualified candidate must be 18 years of age or older and authorized to work in the U.S.
• A qualified candidate must have the ability to lift and carry up to 50 pounds for brief and short distances.
• A qualified candidate should have a minimum of 3 years of experience in the restaurant industry
• A qualified candidate should have a minimum of 1 year of proven management experience, ideally from within the restaurant industry. You should explain your management experience and give examples of what you have accomplished and how you accomplished it within the cover letter of your application.
• Open availability between Monday-Saturday and the ability to work at least 35 hours per week is expected for applicants wishing to be considered.
• All leadership positions are expected to maintain open availability between Thursday-Saturday
• You will receive additional on the job training and development throughout your career with Chick-fil-A Harbor Blvd.

Front Shift Leader positions will be expected to regularly work six hour or eight hour shifts, at various times within the various day parts of: morning (5:30am-2pm), afternoon (11am-7:30pm), or evening (3:30pm-12am), depending on the needs of the business and store performance goals.

A prime candidate will have availability during two, three, or all of these day part times on a regular daily basis and will also have open weekend availability between Thursday - Saturday.

As a Front Shift Leader, you will need to focus on the following areas in your daily performance:

1. Culture

• Carry the Culture: As a key leader, you are responsible for maintaining the culture. Our culture is our stated Purpose, Vision, Mission, and Core Values. Your job is to lead in a way that represents this culture, and aligns your team to it. You are the thermostat, not the thermometer. You set the temperature. Areas of focus should be our Mission: Excellence everyday and Care for Everyone, and our Core Values: Excellence, Stewardship, Hardworking, Joy, and Selflessness.
• CFA Standards: You will work with the Operations Managers & Operations Director to ensure all team members are held to the Chick-fil-A Harbor Blvd standards as stated in the employee handbook, our training material, and other policies and procedures within the business. You must personally represent these standards and hold others accountable to them at all times. Excellence is the goal!
• Unity: You will collaborate with the Operations Managers & Operations Director, and other Shift Leaders to maintain a cohesive and positive experience for the team. All leaders need to speak with one unified voice. You are expected to be a leader with positive, encouraging communication within the leadership team. You must quickly address any negative communication by directing it towards a resolution with the people involved. You are not an individual leader. You are part of a unified leadership team that showcases the culture of Harbor Blvd.

2. Growth

• You are expected to continually grow yourself and your team at the same time. Both are required as a key leader and vital to the health of the business.
• Grow Self: There are many ways to do this (books, podcast, training, mentors, webinars, etc). Partner with your Manager to help guide you in the right areas. As a leader you are assisting the managers in stewarding the lives of many people. That is a great responsibility. Take it seriously. You should be intentional and consistent with your growth. Your team needs you to be a great leader and being a great leader takes a lot of work.
• Care for a Team: It is part of your role to coach and encourage others to participate in opportunities for others to grow in their own skills. Coaching, feedback and accountability are done throughout the day with the purpose of growing Team Members into the best they can be. That is excellence! This should be done because you care about them personally and want them to be their best everyday.
• Quarterly Performance Reviews: You will work with the Operations Managers to give performance reviews to Team Members. This is a key development tool for you to use 4 times a year, to set specific goals and give beneficial feedback. This tool should be taken seriously and given priority in your efforts.

3. Operational Excellence

• Fast service: You are responsible for the timeliness and efficiency of the drive thru. We strive to serve guests in 3 minutes or less. You are also responsible for quick and rememberable experiences. There are a lot of things that need to happen in concert to achieve this goal. It is your job to lead your shift team to make this a reality during each shift that you oversee.
• Cleanliness: We steward our restaurant and equipment. Its your job to keep these things clean and in proper working order at all times. The drive thru is the first area our guests see and it will speak about the rest of restaurant and its leadership. Keep it clean!
• Order Accuracy: You are responsible for ensuring all orders being taken are 100% accurate.

4. Metrics

• Labor Costs: > $75 Productivity
• Food Safety: < 3 on the audit
• Safety: QIV from Deloitte: > 100%
• CEM's: You need to know CEM scores and trends and how to improve them.
• Overall Satisfaction: >76%
• Fast service: >73%
• Attentive and Courteous: >79%
• Order Accuracy: >96%
• Cleanliness Combined: >76%

5. Weekly Tasks

• 5% Documenting Coaching and Accountability
• 5% Quarterly/Monthly Summary
• 90% Operations, upholding and executing Chick-fil-A Standards

Salary and Benefits

$24.00 - $27.00, per hour

As a Front Shift Leader you will also enjoy some of these great company benefits:

• 40 hours of sick leave per year.
• 1 Free meal for each work shift.
• 50% discount on all regular menu items for yourself and your guests when you dine at our location.