Assistant Manager

Assistant Team Leader

In conjunction with the Team Leader, the Assistant Team Leader oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, developing team members, and performing assigned duties and management responsibilities.

Essential Functions/Duties

1. Ensures 100% world class customer service.
2. Responsible for hiring, training, developing, supervising, and evaluating all team members within the framework of Goodwill policies, procedures, and job descriptions to include recommendation and assistance in employee termination. This includes ensuring processors and donation attendants offer exceptional donor service.
3. Supervises the donation attendants, and processors in the receipt inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization's procedures within assigned areas.
4. The store operates within budgeted expenses to revenue ratios and by donors per square foot.
5. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
6. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
7. Assures that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
8. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
9. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
10. Inspects equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.
11. The Assistant Team Leader is responsible for:

• Cash handling and end of day (EOD) reports.
• Monthly safety site inspection (Audits)
• Stock on Hand (SOH)
• Donation Verification
• Goodwill Learning Reporting
• Incident/Accident Reports
• Petty cash and expense reports
• Monthly store leadership reports
• Floor allocation by pieces per square foot
• Monthly team member minutes
• Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
• All reports are completed accurately and timely.
• Work requests (Facility Maintenance and Information Technology Support)

Additional Functions/Duties

1. Attends in-service and related training as assigned.
2. May be asked to participate in activities outside of Goodwill.
3. Perform other duties as recommended by the Team Leader.

Qualifications/Competencies

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization's Core Principles.
2. Ability to operate cash register, calculator, and basic computer skills.
3. Ability to work independently with minimal instruction and/or direction from Team Leader.
4. Knowledge of product recalls and unacceptable donated goods.
5. Skilled in maintaining inventory, sales, and store records.
6. Ability to effectively supervise, train, develop, and mentor team members.
7. Knowledge of textile and hard goods articles related to quality and classification.
8. Ability to read, write, speak and understand the English language.
9. Primary duty must be management of the enterprise or a recognized organization.
10. Must customarily and regularly direct the work of at least two or more full-time employees
11. Must have the authority to hire or fire, or their recommendations must be given particular weight.

Education and/or Experience:

High School education or equivalent is required. A college education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability:

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities:

This position has supervisory responsibilities but no subordinate supervisors (Keyholders).

Purchasing Authority:

No Purchasing Authority except for ordering supplies approved by Team Leader.

Special Requirements:

• Must be available to work evenings and weekends.
• Must have reliable transportation.

Special Conditions of Employment

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

1. Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Able to bend, reach, and stand for extensive periods of time.
4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required.
5. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise.
6. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).

Language Ability:

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Reasoning Ability:

Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.