Fulfilment Manager (CAN)

Job Responsibilities:

• Responsible for directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity, inclusion, and well-being.
• Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score,  Brand Capital, iShares survey and Review results.
• Accountable for securing quality in fulfilment operations with focus on retail foundation, services, improvements in quality and productivity, and cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.

Skills:

• logistics, commercial and supply chain management, Perfect command of spoken and written French, directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.

Education/Experience:

• University degree (Economics, Logistics, Supply Chain Management) or relevant experience and effective performance in logistics/commercial/supply chain management.
• 3-5 years working experience in a management position in distribution, retail, logistics or similar.