Consumer Insights Manager

Location:

Seattle

Employment Type:

Regular

Job Code:

A236809A

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Responsibilities

About the Team:The TikTok e-Commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity.As part of the Governance and Experience (GNE) organization, our Risk Control and Security team safeguards TikTok Shop’s global marketplace for users, sellers, and creators. We blend data-driven insights, policy design, and technical innovation to combat fraud while preserving a seamless user experience.Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!As a Global Risk Strategy Product Manager, you are the architect of the end-to-end risk defense lifecycle. This role demands a "full-stack" mindset, owning the journey from problem definition to impact validation. You will leverage data-driven insights and AI technologies to build scalable, automated risk frameworks. Serving as a global strategic node, you will collaborate with regional teams, business partners, and technical stakeholders to protect the ecosystem from evolving adversarial threats.

Responsibilities:

• - End-to-End Domain Ownership: Lead the strategic roadmap for specific global risk domains. Design and implement systemic defense frameworks—including risk engine integration, feature logic, and decision pathways—ensuring a proactive defense posture.
• - AI & Agent Orchestration: Drive the transformation of risk operations through AI. Translate complex risk judgement criteria into LLM prompts and agentic workflows to automate decision-making, replacing manual processes with scalable AI-driven solutions.
• - Advanced Data Attribution: Conduct deep-dive root cause analysis (RCA) on strategy performance and model health. Interpret feature distributions and data trends to identify drifts, and autonomously adjust thresholds to balance risk levels with business growth.
• - Global Scalability & Implementation: Translate complex risk logic into standardized global playbooks and quality benchmarks (QA) to ensure consistent defense performance across all localized markets.
• - Technical Bridge & Execution: Translate complex risk requirements into scalable product roadmaps and technical specifications, driving cross-functional execution across Data, Algorithm, Engineering, and Operations teams.

Qualifications

Minimum Qualification(s):

• - +5 years of experience in Risk Management, Trust & Safety, or Anti-Fraud within large-scale technology ecosystems, with a proven track record of effectively detecting and mitigating high-concurrency adversarial attacks.
• - Proficiency in SQL with the ability to autonomously extract insights and risk signals from large-scale, complex datasets.
• - Strong understanding of machine learning principles, specifically in designing high-impact features and evaluating model performance (e.g., Precision, Recall, AUC) to optimize risk-reward trade-offs.
• - Hands-on experience with AI/LLM applications, including Prompt Engineering and the orchestration of AI agents to solve operational challenges.
• - Exceptional ability to influence and collaborate across diverse teams, including Business, Data, Engineering, and Operations.
• - A self-starter with a strong sense of ownership. Comfortable making high-stakes, data-backed decisions in ambiguous environments.

Preferred Qualification(s):

• - Familiarity with e-Commerce aftersales, returns/refunds and chargeback flows.
• - Experience operating in global markets.
• - Understanding of legal/regulatory constraints in consumer protection, refunds, and dispute resolution.

Job Information

The base salary range for this position in the selected city is $176320 - $280440 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information ...; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

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