Field Service Technician

Responsible for visiting farms to complete quality checks and aid in producing quality products. Serves as the liaison to guide, support, and influence growers to ensure farms are operating in compliance with all regulations, contractual agreements, and Butterball standards.

At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.

Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!

Key Responsibilities

• Develops and fosters a positive relationship with growers to motivate the grower to attain maximum results. Maintains regular availability for and contact with growers.
• Responsible for the overall health and performance of contract turkeys, including monitoring the health, performance, feed, flock records, etc. Implements sanitation and disease prevention programs, provides guidance on appropriate medication administration, performs routine necropsy to monitor disease status of flock, and transports turkeys to diagnostic laboratory for disease monitoring and testing as needed. Implements necessary pest and rodent management programs.
• Verifies and records data, such as weekly mortalities and feed deliveries. Completes and checks final flock file which includes feed conversion rates, medications costs, and grower accounts receivable charges.
• Identifies and uses discretion to choose what, how, and when to provide feedback on or report on during inspection of contract facilities. Ensures thorough documentation. Works closely with farmers to communicate findings and recommendations for improvements.
• Provides coaching and training on best management practices, and the importance of maintaining high standards. Sets clear expectations and influences positive behaviors such as completing proper repairs and maintenance, investing resources into potential solutions that may go beyond standard duties, etc. Provides conflict resolution and escalation for severe issues as appropriate.
• Implements within the facilities initiatives aimed at improving overall quality and efficiency, providing feedback and suggestions based on inspection results.
• Interprets observations, identifies opportunities, and advises management on potential solutions and areas for improvement in policy or procedures.

Minimum Qualifications (Educations & Experience)

• Bachelors degree with emphasis on relevant field or equivalent
• 3+ years of experience or the knowledge, skills, and abilities to succeed in the role

Knowledge, Skills, and Abilities

Butterball Core Competencies

Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:

• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.

Essential Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills with the ability to foster and cultivate relationships with a diverse population
• Ability to apply basic algebra and geometry concepts and calculate figures such as discounts, interest, commissions, proportions, percentages, circumference, volume, etc.
• Ability to read, review, and interpret general business periodicals, journals, technical procedures, or government regulations
• Ability to prepare reports, business correspondence, and procedure manuals
• Strong attention to detail, with a commitment to accuracy and quality in all aspects of work
• Understanding of agricultural quality standards, food safety regulations, and best practices
• Solid presentation, coaching, and training skills with the ability to respond to questions from any audience
• Firm problem-solving and critical thinking skills
• Ability to impact results through education, motivation, and influence

Preferred Knowledge, Skills, and Abilities

• Bachelors degree with emphasis on relevant field or equivalent

Physical Demands

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. The ability to operate a motor vehicle will be required.

Working Conditions

• Work will be performed in a variety of conditions including climate-controlled office environment(s) and in a farm environment including working outdoors in seasonal conditions with live animals and at times in dusty environments. This position requires the individual to wear and work in personal protective equipment while in the farm environment. This individual may be working around sick or diseased animals where additional precautions may need to be taken.
• The noise level of the office and farm environment is usually moderate. Showering in and out of farm locations may be required.
• Occasional travel may be required.

Disclaimer

We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.

This position is deemed Safety Sensitive for purposes of Butterballs Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.