Product & Sample Operations Supervisor

Product & Sample Operations Supervisor

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

The Product & Sample Operations Supervisor oversees the sample lifecycle and item go-live workflow for assigned ELG categories. This role leads the studio turn-in process, manages vendor data acquisition, and coordinates cross-functionally across vendors, merchants, studio and digital partners to ensure luxury merchandise is shot, accurately attributed, and published on schedule. The Product & Sample Operations Supervisor sets up and pushes items physically through the photo studio and systemically through the digital item lifecycle.

Cross-functional partners at this level include:

• Merchants
• External Vendor Account Reps
• Item Setup / Copy Associates
• Studio / Photography Managers

What You Will Do:

• Proactively work with vendors to ensure all merchandise is shot and copy attributes are complete, 8 weeks prior to go live date (launch date, pre-order date, start ship date)
• Maintain Master Sample Tracking Sheet for each product purchased by ELG by fashion season
• Maintain and setup all items in product management system
• Set items up for studio turn-in
• Partner with cross-functional partners (item setup, buying office, studio, creative teams) to ensure timely publication of products
• Proactively manage the flow of samples and turn-in schedule to minimize peaks and valleys.
• Support the Manager & Director on any and all Sample Management special projects (European Shoots, VPI, time studies, physical inventory)
• Provide daily status reports on the workflow summary report and project progress updates to the Manager / Director
• Ad-hoc projects and data entry

What You Will Bring:

• BA/BS degree with 12+ years of e-commerce retail operations, merchandising, or digital studio coordination experience.

Preferred Qualifications (nice to haves):

• Strong proficiency in Google Sheets/Excel (VLOOKUPs, data tracking) and experience working within PIM systems and cloud asset storage (Box.com).
• Communication & Resilience: Assertive, diplomatic vendor management skills with the persistence needed to retrieve missing product data under tight deadlines.
• Operational Agility: High attention to detail, strong problem-solving instincts, and the ability to pivot priorities quickly in a fast-paced luxury retail environment.

Your Life and Career at Exemplar Luxury Group:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range $46,000 - $58,000*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.