Quality Assurance Specialist - Elevate CX (Onsite/Remote)

A customer experience management company in Charlotte is looking for a Quality Assurance Specialist. The role involves evaluating customer interactions to improve service quality and satisfaction scores. Candidates should have at least six months of customer service experience and a high school diploma. Responsibilities include auditing operational procedures, reviewing KPIs, and developing quality documentation. The position offers a competitive compensation package, including hourly pay and performance bonuses. #J-18808-Ljbffr Percepta LLC