Medical Call Center Agent

Job Title

This position is Onsite. Our office is located at 2750 Front St, Cuyahoga Falls, OH 4422.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2750 Front St, Cuyahoga Falls, OH 4422.

We offer 12 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Training will be conducted onsite.

This role entails managing high-volume communications by answering inbound calls from approximately 40-50 physicians daily while meeting a minimum performance goal of 64 calls per day. Responsibilities include monitoring and responding to emails, accurately documenting and relaying messages to the appropriate team members for follow-up, and scheduling appointments. The role requires strong organizational, detail-oriented communication, and customer service skills to ensure timely support, efficient coordination, and effective resolution of physician inquiries.

Primary Responsibilities:

• Provides support to medical offices primarily by answering incoming calls.
• Tasks will include scheduling appointments, sending messages to providers office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Basic computer troubleshooting skills (clear cache, restart, connect to wifi)
• Typing skills 35 - 40 words per minute
• Familiarity with Microsoft Office programs (Outlook, Word, etc)
• Must reside in Cuyahoga Falls, OH
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2750 Front St, Cuyahoga Falls, OH 4422

Preferred Qualifications:

• 1+ years of related medical office or medical assistant experience
• 1+ years in heavy/high call volume phone setting in either call center and/or medical facility
• Knowledge of Medical Terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.