Bilingual Customer Service Collections Associate - English/Spanish

Bilingual Customer Service Collections Associate – English/SpanishRemote Option After Training

Pay:

From $17.00/hour Schedule:

Full-time Language Requirement:

Bilingual English/Spanish Why This Role Is Worth a Look Remote option after training:

Start

in-office

while you ramp up. After training and once you’re consistently meeting performance expectations (

KPIs

), you may transition to

fully remote work

, typically

around 90 days

. Prefer staying onsite? That’s an option too. Benefits available:

Medical, dental, vision,

401(k)

, and

PTO Paid training + coaching:

You’ll get the tools, scripts, and support to succeed Growth potential:

Clear opportunities to develop your skills and move up Use your bilingual skills:

Communicate with customers in both

English and Spanish

while helping them understand their accounts and available payment options About the Company Our client is a professional

accounts receivable management

company focused on delivering results while treating consumers with respect. We’re hiring a

Bilingual Customer Service Collections Associate

who can communicate confidently in both

English and Spanish

, combine empathy with professionalism, and help customers find realistic payment solutions while following all required compliance standards. What You'll Do You’ll support consumers with past-due accounts through a solutions-first, respectful approach. Handle

inbound and outbound calls

in English and Spanish related to balances, payments, and account questions Communicate clearly and professionally with both English- and Spanish-speaking customers Explain account details while following

compliance

and call quality standards Set up and negotiate

payment arrangements

within approved guidelines Accurately

document account activity

in internal systems Respond to questions, disputes, and requests with professionalism and urgency Meet expectations for

productivity, call quality, and KPIs Follow all company policies and applicable regulations, including

FDCPA

and related requirements Maintain confidentiality when handling sensitive customer and account information What We're Looking For Required Bilingual in English and Spanish Ability to communicate effectively and professionally with customers in both languages Strong verbal communication skills and a professional phone presence Customer-first mindset with the ability to be

firm, fair, and respectful Comfortable using a computer and switching between multiple screens and systems Detail-oriented with accurate documentation habits Able to handle sensitive conversations professionally and maintain confidentiality Reliable attendance and punctuality Preferred, but Not Required 6+ months of experience in

customer service, call center, collections, accounts receivable, or financial services Work Environment & Remote Opportunity This position begins

in person

in a fast-paced call center environment with hands-on training and coaching. After completing training and consistently meeting established performance expectations and KPIs, you may be eligible to transition to

work from home

, typically around

90 days

. Employees who prefer to remain onsite may continue working in the office. Relevant Experience This opportunity may be a strong fit for candidates with experience as a: Bilingual Customer Service Representative Spanish Customer Service Representative Bilingual Call Center Representative Collections Representative Collections Specialist Accounts Receivable Representative Customer Service Collections Representative Bilingual Financial Services Representative Call Center Agent Equal Opportunity Employer We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Work Location:

In person initially, with potential eligibility for fully remote work after training and meeting performance expectations Benefits: Dental insurance Health insurance On-the-job training Paid time off Paid training Vision insurance