Airside Experience Specialist - RDU

Airside Experience Specialist As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role you combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up. You will operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. The role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. Responsibilities Conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs). Collaborate closely with team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met, including fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing. Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately report observed safety concerns. Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc. Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation. Provide professional and friendly guest service with a positive and helpful attitude to everyone at all times. Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo. Maintain safe, clean, and secure ramps and operations. Handle fuel quality control, receipt, inventory, and accurate documentation. Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager. Follow emergency response procedures during critical events. Enforce all security (physical, cyber and data) protocols as dictated by company and airport. Create accurate records of time worked and activities performed. Qualifications High School Diploma or General Education Degree (GED). Minimum age 18 years. Pass company background checks (criminal and motor vehicle), drug tests, and meet airport background check requirements to receive and maintain an airport security badge. Legally authorized to work in the jurisdiction of employment. Excellent vision and coordination; able to pass a color vision test for fuel inspection. Valid state driver’s license; commercial driver’s license (CDL) may be required in some locations. Good judgment and ability to follow directions and directives from supervisors/management. Preferred: 3–6 months experience or training in aviation, customer service or related field; or equivalent combination of education, experience and training. Additional Knowledge and Essential Skills Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality; ability to anticipate and prioritize guest needs in a fast‑paced environment while maintaining professionalism and confidentiality. Language Skills: Ability to read and comprehend safety rules, operating instructions and procedure manuals; clear communication in English with others in person, via telephone, radio communicators, and in writing. Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time). Physical Ability: Ability to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars; safely perform various functions from elevated heights. Critical Thinking / Reasoning Ability: Ability to carry out multi‑step instructions and handle standardized situations with occasional or no variables. Interpersonal Skills: Ability to get along and work well with others; excellent interpersonal skills for collaboration and service to guests. Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail. Computer Skills: Ability to use a computer and email, learn necessary company software, and complete computer‑based training modules. Task Management: Ability to successfully and timely complete Signature’s training programs. Pay Pay range for this position is $18 to $20 per hour, varying based on skill set, education, shift, responsibilities, seniority, geographic market, merit, output, productivity, prior training or experience, and travel. Benefits Medical/prescription drug, dental, and vision insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. #J-18808-Ljbffr