Digital Markets - CRM Product Manager - Vice President

Job Description

If you are passionate about delivering impactful solutions, driving user adoption, and contributing to the broader product strategy, we encourage you to apply and become a key part of our high-performing team.

Job Summary:

As a Product Manager, Vice President within Digital Markets you will join our dynamic team supporting our Markets CRM platform. In this role, you will take ownership of the product backlog, lead sprint planning, and drive the delivery of innovative workflows and solutions that enhance client engagement and operational efficiency across the firm. You will collaborate closely with cross-functional partners; including technology, research, sales, compliance, and data teams - to ensure seamless rollout and adoption of new deliverables, while maintaining a strong focus on user retention and product KPIs.

You will have a proven track record in product, with hands-on experience in Agile and Jira, and a strong understanding of financial markets and products. You will leverage your analytical skills to interpret data, build value add workflows, and identify opportunities for continuous improvement. 

Job Responsibilities:

• Lead sprint planning sessions, working with cross-functional teams to allocate capacity, set objectives, and drive timely delivery of key workflows and enhancements.
• Collaborate with technology, research, sales, compliance, and data office teams to gather requirements and ensure successful rollout and integration of new workflows and deliverables.
• Partner with the senior Product Manager and broader product team to understand the overall product strategy, ensuring that all deliverables align with the bigger picture and support strategic objectives.
• Oversee the migration and integration of legacy systems, ensuring seamless transitions and minimal disruption for users.
• Analyse user data and feedback to identify opportunities for workflow improvement and drive actionable insights for the team.
• Develop and execute communication plans, including demos, training sessions, and user engagement initiatives to support adoption and user satisfaction.
• Ensure product KPIs are met, including successful rollout of deliverables to users and driving high levels of user retention and engagement.
• Maintain high standards of data quality, compliance, and governance across all product deliverables.
• Identify process improvements and drive change to optimize team performance and product outcomes.

Required qualifications, capabilities, and skills:

• Minimum 3 years of experience in Product Management, with a strong track record of delivering successful products.
• In-depth understanding of the Markets business. Experience in working in Finance is a must.
• Strong technical abilities, with experience in defining and delivering core platform workflows.
• Proven ability to manage complex products and deliver results in a fast-paced environment.
• Strategic thinker with a customer-centric approach to product development. A bility to understand users' needs and drive continuous product innovation.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• High performer with a proactive, results-driven mindset and a commitment to delivering quality outcomes.

Preferred qualifications, capabilities, and skills:

• Experience in CRM systems.
• Familiarity with AI/LLM frameworks 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.