Project Leader - ITSM
Apex Informatics
Title: Project Leader - ITSM Location: Boca Raton, FL Job Description: Required Skillset
- IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
- IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
- IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.
- ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
- Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
- ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.
- Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
- Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
- Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
- Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
- Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Project Leader - ITSM in Boca Raton, FL vacancy
- ...Job Description The Project Leader / IT Service Management (ITSM) Specialist is responsible for supporting and enhancing the organization's IT service delivery through effective implementation and continuous improvement of core ITSM processes. This role focuses...Suggested
FIRST SOFTSOLUTIONS INC
Boca Raton, FL16 hours ago - ...an ON-SITE POSITION, NOT REMOTE. Position Overview The Project Leader/IT Service Management Specialist will play a pivotal role in supporting... ...execution and maintenance of ServiceNow workflows across core ITSM processes, including Incident, Change, Request, and Problem...SuggestedWork experience placement
E-talentnetwork
Boca Raton, FL1 day ago - ...Job Description Job Description Assyst is seeking an experienced and results-driven Project Leader – IT Service Management (ITSM) to support a client's IT service delivery initiatives and drive continuous improvement across critical ITSM processes. This role is responsible...SuggestedWork experience placementLocal area
- ...must be a highly motivated, self-starter, independent worker with high initiative, excellent communication skills, and demonstrated project coordination experience. The scope of work encompasses both analytical research and project management responsibilities, including...SuggestedTemporary workWork at officeImmediate start
Apex Informatics
Boca Raton, FL1 day ago - ...Project Leader / Junior Project Manager Address: Boca Raton, FL 33434 (Onsite) 12 Months Contract Position General Characteristics Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Establishes and implements...SuggestedContract workWork experience placement
InterSources
Boca Raton, FL2 days ago - ...The Business Development Board is seeking a Senior Project Executive to lead high-value projects in various locations including Boca Raton. Ideal candidates will have a strong background in project management, specifically within the construction industry, and possess...
Business Development Board
Boca Raton, FL1 day ago $183k - $322k
A leading construction management firm seeks a Senior Project Executive to oversee major projects. This role demands 12-18 years of experience in managing large-scale projects, strong communication, and leadership abilities. Responsibilities include ensuring project safety...- LJA Engineering, Inc. is seeking a Survey Manager in Boca Raton, Florida, to oversee project managers and survey technicians. The ideal candidate will have 15 years of industry experience and 5 years in project management, particularly with oil and gas pipeline projects...
- A leading construction firm is seeking a Project Executive to oversee large project teams and ensure project accountability. Located in Boca Raton, the role requires 10-15 years of relevant experience and the ability to lead effectively. Candidates will be responsible for...Contract work
$154.8k - $272.5k
Gilbane Building is seeking a Project Executive in Boca Raton, FL, to lead large project teams. The role emphasizes jobsite safety, financial forecasting, and team management. Candidates should have a Bachelor's or Master's degree in Engineering or Construction Management...- GeoWorld is seeking skilled structural inspectors to manage concrete repair construction projects in Boca Raton, Florida. This role involves signing and sealing work, conducting site inspections, and determining causes of damage in residential areas. The ideal candidate...
$113k - $165k
Eaton Corporation is seeking a Lead Project Manager in Deerfield Beach, FL to oversee turnkey electrical projects. Responsibilities include managing project execution, supporting the sales team, and ensuring seamless transitions from quote to execution. The ideal candidate...$125k - $140k
Dynamic Engineering Consultants, PC is seeking a Sr. Project Manager in Delray Beach, Florida for a leadership role in managing geotechnical projects. Responsibilities include overseeing project scope, staff, and client relations, and ensuring quality deliverables. The...- A leading consulting firm based in Boca Raton, FL, seeks a UAT Project Manager with over 6 years of experience. Your role involves coordinating with QA and development teams, managing UAT sessions, and providing status reports. You will require excellent communication skills...Contract work
- A global engineering firm is looking for a Senior Project Manager to join their Transportation group in Florida. This role involves supervising staff, managing client relationships, and ensuring quality project delivery. Candidates should have extensive experience in roadway...
- ADMA Biologics is seeking a Senior Project Engineer in Boca Raton, FL. This role involves providing engineering and project management support in a cGMP manufacturing environment. Responsibilities include managing engineering projects, developing commissioning plans, and...
- A leading surveying firm based in Boca Raton, FL, seeks a Survey Project Manager to direct project activities and manage staff. Responsibilities include overseeing project scope, budgeting, and client relationships while ensuring quality control throughout the project lifecycle...Flexible hours
- HNTB Corporation is seeking a senior professional in Boca Raton, FL, responsible for managing the delivery of toll technology projects. The role includes oversight of project scope, liaison with clients, and leading project teams to ensure success on tolling initiatives...Visa sponsorship
- GardaWorld Cash in Boca Raton is seeking a Facilities Project Manager to oversee the planning and execution of building infrastructure projects. The ideal candidate will have at least 7 years of experience in facilities management and be proficient in project management...
- Robotics Process Automation, LLC is seeking a Microsoft Dynamics 365 CE Project Manager in Deerfield Beach, Florida. The role involves overseeing delivery of Dynamics 365 CE projects, managing project planning, resource allocation, and collaborating with clients and stakeholders...Hourly pay
- Lamark is looking for an Integrated Project Manager in Boca Raton, FL. This role involves managing integrated marketing projects, ensuring timely delivery while communicating effectively with all stakeholders. Applicants should have 3-5 years of project management experience...
- DRMP in Boca Raton, FL, is seeking a Project Surveyor specializing in Survey/Geomatics. This role involves performing complex technical assignments, supervising projects, and ensuring quality control on survey data. Key responsibilities include coordinating field crews,...Flexible hours
$85k - $115k
A leading environmental consulting firm, located in Delray Beach, Florida, is seeking an Environmental Professional - Project Manager to oversee project management, client satisfaction, and staff mentorship. Ideal candidates will possess a Bachelor's Degree in Environmental...- A leading engineering firm in Florida is seeking a motivated Senior Project Manager to expand their Renewable Energy/Solar practice. This role involves leading the design of complex electrical systems and managing projects profitably. Candidates should have at least 8 years...
- A leading HVAC solutions provider in Boca Raton, FL is seeking an experienced HVAC Project Manager to oversee the execution of commercial HVAC installations. The ideal candidate should have over 3 years of project management experience in the HVAC sector, alongside strong...Full time
- A top construction management firm is seeking a Senior Estimator to lead estimating efforts on nationwide projects. This position offers career growth opportunities, requires 5-10 years of relevant experience, and a Bachelor's degree in Engineering or Construction Management...Relocation
Gilbane Building Company
Boca Raton, FL1 day ago - 4Ocean Public Benefit Company in Boca Raton is searching for a Producer & Project Manager, Content to help coordinate content production across various divisions. This role focuses on ensuring quality and efficiency of all content delivered while managing a team of creators...
4Ocean Public Benefit Company
Boca Raton, FL1 day ago - A reputable construction management firm in sunny Florida is seeking a Project Manager I to oversee construction projects in the healthcare sector. The role includes assisting in project safety plans, financial forecasting, and staff management. Candidates should have a...
- Join a forward-thinking company in sunny Southeast Florida as a Project Manager I in the healthcare construction industry! This role offers a unique opportunity to lead small projects or support senior management in delivering high-quality construction outcomes. With a...
- CGI is seeking a motivated Project Manager in Deerfield Beach, Florida. This full-time consultant position involves supporting technology and business projects from planning to execution in a hybrid environment. Candidates need 5-7 years of project management experience...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Project Leader - ITSM. Be the first to apply!
Related searches
- project manager lead Boca Raton, FL
- project lead Boca Raton, FL
- project intern Boca Raton, FL
- project designer Boca Raton, FL
- project finance Boca Raton, FL
- projects work from home Boca Raton, FL
- projects Boca Raton, FL
- project cost accountant Boca Raton, FL
- special projects Boca Raton, FL
- software implementation project manager Boca Raton, FL