Application Support Analyst - CRM Team

Compensation: $59,500 - $75,900 Compensation Type: Salary Employment Type: Regular Grade: E08 Position Summary Under the direct supervision of the CRM Team Lead, this position provides support to a regularly expanding number of applications. The position ensures the ability of multiple departments to collect and access data necessary for the seamless running of Central New Mexico Community College applications. Ensures the team is following documented procedures to ensure the integrity of all applications. Duties & Responsibilities Effectively manages applications for the support of instructional and administrative staff on a regular basis. Maintains current knowledge of; configuration, security management, backup and recovery, disaster recovery, business continuity, auditing and quality and performance management; project management principles and practices that may be related to enterprise-wide systems and/or application upgrades or implementation within a department, data gathering and analysis techniques, applications design and planning principles, developing specifications and analysis of pre-packaged automated business systems, and public institution procurement procedures, regulations and standards. Responsible for ongoing administration of Salesforce and support of various software and applications in a moderately complex production environment. Works closely with students, faculty, and team members to understand fairly complex requirements that drive the analysis and design of quality technical solutions. Develops and delivers presentations, writes reports, works with contractors and vendors, resolves problems and develop solutions, and oversees projects. Develops moderately complex application requirements based on requirements from end users and technical requirements. Translates broad project scope requests and business goals into detailed work plan with tasks, accountabilities, dependencies, milestones and deadlines; and may monitor project plans to ensure progress. Performs other related duties as assigned. Minimum Qualifications: Bachelor's Degree in related field and three (3) years of related experience. OR Associate's Degree in a related field and five (5) years of related experience. OR Eight (8) years of related experience. Preferences Preferred Salesforce Certified Platform Administrator Please include resume and cover letter for full consideration Best consideration date: 7/08/26 EEO STATEMENT: As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S. Questions about the role or application process? Call our Talent Acquisition team at View phone number on click.appcast.io. As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits CNM offers a wide range of competitive benefit plans to meet the needs of its employees and families, including: Health, Dental and Vision Insurance Life Insurance Long-Term Disability Flexible Spending Accounts (FSA) Dependent Care Reimbursement Employee Assistance Program Retirement Plans and Savings Generous Paid Time Off Paid Holidays Educational Benefits We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits. Professional Development Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis Follow Us on The MUSE!!! Follow Us on FairyGodBoss!!! CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded. Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.